Digital Solutions Engineer in Cheltenham

As a Digital Solutions Engineer within our Digital Workspace team, you will be responsible for working with our Customers, Sales, Pre-sales and Support teams; to design and deliver high-quality technical installations and provide remote and/or on-site technical break/fix support. As projects require, you may also work within multi-disciplinary teams to scope and deliver specific hardware, software, or services technologies as part of a much larger overall opportunity.

In addition, the role of Digital Solutions Engineer will involve close collaboration with suppliers and contractors, ensuring proposed systems are fit for purpose and can be both implemented and supported. You will be responsible for reviewing customer requirements, project specifications, and tender documents, then scoping appropriate technology and services deliverables, ensuring all components are accurately defined ahead of deployment.

This position is focused on 3 primary offerings within our Digital Workspace portfolio:

• Telecoms and the provision of integrated and unified business telephony systems, including business mobile solutions, plus business broadband and SIP Trunking infrastructure and services.
• Managed Print Services (MPS) and the provision of Office and Print Room devices alongside secure Print Management solutions (Office) and Print Submission / Print Process solutions (Print Room).
• Document Capture and Workflow and the provision of technology (hardware and software) for the digital capture of documents and data, extraction of information, automation of workflow steps, and ultimate distribution and storage of important digital assets.

This is a predominantly field-based, hands-on role combining pre-sales activity (including scoping / specification), installation delivery, system configuration, and customer-facing support.

Your responsibilities as a Digital Solutions Engineer will be:

• Collaborate closely with the Sales team to support pre-sales activities, including validating solutions, and ensuring proposed systems are technically and commercially viable.
• Review customer requirements, technical specifications, schematics, and project documentation to scope hardware, software, and services components and ensure accuracy prior to deployment.
• Complete technical site surveys and produce detailed reports for the relevant Salesperson, customer contact, or supplier / 3rd party, ensuring all requirements are accurately captured.
• Assist the workshop team with pre-staging, setup, and configuration of technology prior to deployment.
• Install and commission, or lead a team that is doing this work, a range of hardware supplied from within the Digital Workspace portfolio, including Telecoms, Managed Print Services, and Document Capture / Workflow.
• Install and commission, or lead a team that is doing this work, a range of software solutions and services supplied from within the Digital Workspace portfolio, including Telecoms, Managed Print Services, and Document Capture / Workflow.
• During installations, take ownership of the technical setup and, working alongside other installation engineers and contractors, ensure projects are delivered to a high standard.
• Complete post-installation reports and technical documentation, ensuring all systems are properly recorded and handed over to the Service team.
• Work with and support the Service team by attending sites to diagnose and resolve technical issues, escalating to suppliers or other 3rd party resources where necessary.
• Support the continued growth of the Digital Workspace group through involvement in potential supplier / product evaluations and technical due diligence tasks.

About you:

• Significant experience of digital telephony systems, including hardware, software, and cloud-based solutions plus core SIP Trunk and Broadband connectivity used to deliver modern, business grade telephony services and functionality.
• Significant experience of mobile telephone technology and services for business use, along with their integration with core business telephony systems.
• Demonstrable experience of working with Managed Print Services technologies, including Printers and Multi-Functional Devices (MFD), along with common secure Print Management solutions like uniFLOW or PaperCut etc.
• Experience of working with scanning technologies (MFD or distinct) and related information extraction and workflow automation applications.
• Proven experience within an IT technology-focused environment, including both server and cloud-based Microsoft applications and infrastructure.
• Strong understanding and hands-on experience of networking technologies, including Routers, Firewalls, Wireless, and Broadband technologies.
• Ability to interpret technical specifications, schematics, and project documentation.
• Strong organisational abilities with an excellent eye for detail, ensuring precision in documentation, configuration, and project deliverables.
• Proficiency in Microsoft Office Suite for documentation, reporting, and communication.
• Excellent communication skills, both written and verbal, enabling effective collaboration with internal teams, customers, and suppliers.
• Ability to manage multiple tasks, prioritise workload, and adapt within a fast-paced, project-driven environment.
• Self-motivated and proactive individual with a ‘Can-Do’ attitude who can work both independently and as part of a wider team.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues both remotely and on-site.
• You will hold a Full UK Driving Licence.
• Ability to travel throughout the United Kingdom, including overnight stays.

About us

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward. As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

We’re proud to be an award‑winning employer, having won our category at the Sunday Times Best Places to Work 2026, recognised as the Best Place to Work in the Business and Management Services industry. In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability. We’re #commercialbynature – a team driven by values, sustainability, and continuous improvement. And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

• A base salary of up to £35,000 per annum
• An annual bonus scheme of £3,000, paid quarterly upon successful achievement of KPIs
• Hybrid working structure with the flexibility to work from home for part of the week
• Company car
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Assurance, offering peace of mind with cover equivalent to four times your salary
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
• Inclusive employee networking groups, with dedicated menopause and neurodiversity champions
• The Comm-Unity - employee representatives from across the business who give team members a voice and share ideas and feedback with the board each quarter
• Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life. We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy.