At a Glance
- Tasks: Contact customers for payments and resolve account queries in a dynamic finance team.
- Company: Join a purpose-driven, innovative company with a people-first culture.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday allowance, and health support.
- Other info: Exciting career growth opportunities in a newly refurbished, state-of-the-art office.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27448 - 27448 £ per year.
We have an exciting new vacancy for a Credit Controller to join the Commercial team within our Finance Department. As a Credit Controller you will be responsible for contacting customers for payments, resolving account and invoicing queries, and collaborating with internal teams to ensure accurate account management. The role includes processing payments, managing credit stops, monitoring EDI transmissions, and completing account reconciliations.
The successful candidate will have strong communication skills, attention to detail, and confidence in telephone-based collections. While credit control experience is beneficial, full training is provided for candidates who are organised, customer-focused, and eager to learn.
Your responsibilities as a Credit Controller will be:
- Requesting payment of debt by telephone, email and letter
- Resolving queries raised by customers
- Liaising with the Sales Team to resolve any issues and queries regarding invoicing and account set up
- Liaising with the Cash Team to provide missing allocation details
- Liaising with the Sales Ledger Team to update account changes
- Providing monthly reports to the Sales Team on the payment status of their accounts
- Processing credit card and purchasing card payments
- Placing the account on and/or off credit stop
- Processing bad debts as per written procedure
- Attend implementation meetings for new customers to ensure the correct account set up
- Be responsible for improving processes and implementing streamlining enhancements
- To ensure that all Advanced Shipping Notices and invoices are transmitted successfully via EDI
- Investigate any EDI failures daily and resolving them to meet strict time parameters
- Account reconciliations to ensure all documents are actioned
About you:
- Previous experience within Credit Control role is desirable but not essential as full training will be provided
- Demonstrate a passion for customer service with the ability to build long lasting relationships
- Demonstrate a high level of accuracy and attention to detail
- You will have a positive and professional attitude towards your work
- Excellent communication skills both written and verbal
- Enthusiasm and drive to learn
- Excellent time management and organisational skills with emphasis on prioritisation
- You will be IT literate with a sound knowledge of Microsoft Office & Outlook
- Flourish within an environment where you have the ability to work both as part of team and individually
- Confident in telephone work and cash collection
Our Benefits:
- A base salary of up to £27,448 per annum
- Hybrid working structure with the flexibility to work from home for part of the week
- A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
- An enhanced family leave package to support you and your growing family
- Life Assurance, offering peace of mind with cover equivalent to four times your salary
- Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
- Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
- Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days, cycle-to-work and EV schemes, flexible working options, and much more
Training and Development:
At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you’re just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.
Diversity & Inclusion:
At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life. We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for. We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.
Credit Controller in Cheltenham employer: Commercial
At Commercial, we pride ourselves on being a purpose-driven, people-first organisation that values innovation and sustainability. As a Credit Controller in our newly refurbished Cheltenham office, you'll enjoy a supportive work culture that prioritises employee wellbeing, offers hybrid working options, and provides extensive training and development opportunities to help you grow your career. With a generous benefits package and a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Cheltenham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar as they make their decision.
We think you need these skills to ace Credit Controller in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Credit Controller role. Highlight your relevant skills, especially in communication and attention to detail, as these are key for us at StudySmarter.
Show Your Customer Focus:We love candidates who demonstrate a passion for customer service. In your application, share examples of how you've built relationships or resolved queries in previous roles. This will show us you're a great fit!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like you would in the role of a Credit Controller.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Commercial
✨Know Your Numbers
As a Credit Controller, you'll be dealing with payments and account reconciliations. Brush up on basic financial concepts and be ready to discuss how you would handle specific scenarios involving debt collection or resolving invoicing queries.
✨Show Off Your Communication Skills
Since the role involves a lot of telephone-based collections, practice your communication skills. Prepare to demonstrate how you would approach a difficult conversation with a customer about overdue payments. Confidence is key!
✨Be Organised and Detail-Oriented
The job requires strong attention to detail and excellent organisational skills. Bring examples of how you've managed multiple tasks or projects in the past, and be ready to explain your methods for staying organised under pressure.
✨Emphasise Your Customer Focus
This role is all about building relationships with customers. Think of times when you've gone above and beyond for a customer or resolved a tricky situation. Be prepared to share these stories to highlight your customer service passion.
