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- Tasks: Provide first-line IT support, resolving hardware and software issues for users.
- Company: Join a leading provider of innovative solutions with a focus on exceptional service.
- Benefits: Competitive salary, potential for contract extension, and hands-on experience in IT.
- Why this job: Gain valuable experience in a supportive team while helping over 250 users thrive.
- Qualifications: Recent IT graduates or those with relevant experience are encouraged to apply.
- Other info: Office-based role in Northampton with opportunities for growth and learning.
The predicted salary is between 22400 - 25200 £ per year.
Location: Northampton - NN4 (office based)
Contract: 6-month fixed term (could be extended/ permanent)
Salary: £28-30,000
Have you recently graduated with a degree in Computer Science or similar? Are you looking to gain experience of working within an IT department? Then this role could be for you. A leading provider of innovative solutions who pride themselves on delivering exceptional service and support to their clients are wanting to grow their IT department to support their 250+ users in the UK.
Key Responsibilities
- Provide first-line technical support to end-users, resolving hardware and software issues.
- Assist with the installation, configuration, and maintenance of IT equipment and systems.
- Monitor and maintain computer systems and networks to ensure optimal performance.
- Respond to IT support requests in a timely and efficient manner.
- Document and track issues, solutions, and work performed using ticketing system.
- Support the IT team with various projects and initiatives as needed.
Qualifications
- IT graduate or previous experience in an IT support role.
- Basic understanding of computer hardware, software, and networking.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
1st Line IT support employer: Commercial
Contact Detail:
Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT support
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting common hardware and software issues. This will help you feel more confident when discussing your approach to resolving technical problems in the interview.
✨Tip Number 3
Network with professionals in the IT field, especially those who work in first-line support roles. They can provide valuable insights and may even refer you to opportunities within their organisations.
✨Tip Number 4
Prepare to discuss your communication skills and how you handle user interactions. Since this role involves assisting end-users, showcasing your ability to explain technical concepts in simple terms will be crucial.
We think you need these skills to ace 1st Line IT support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Emphasise any technical knowledge, problem-solving abilities, and communication skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific examples from your studies or previous roles that demonstrate your ability to provide excellent support and resolve issues.
Highlight Relevant Qualifications: Clearly state your degree in Computer Science or any related field. If you have any certifications or additional training in IT support, make sure to include those as well to strengthen your application.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Commercial
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of computer hardware, software, and networking. Be prepared to discuss any relevant projects or experiences from your studies that demonstrate your technical skills.
✨Demonstrate Problem-Solving Skills
During the interview, you might be asked to solve a hypothetical IT issue. Think aloud as you work through the problem to showcase your analytical thinking and approach to troubleshooting.
✨Highlight Communication Skills
Since this role involves providing support to end-users, emphasise your communication and interpersonal skills. Share examples of how you've effectively communicated technical information to non-technical individuals in the past.
✨Express Willingness to Learn
The company values adaptability and a willingness to learn new technologies. Be sure to convey your enthusiasm for continuous learning and how you stay updated with the latest IT trends and tools.
