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- Tasks: Assist customers with orders and provide outstanding after-sales support.
- Company: Join a trusted specialist in commercial washroom design and refurbishment.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the friendly face that ensures customers have a seamless experience.
- Qualifications: GCSE English & Maths, customer service experience, and IT literacy required.
- Other info: Dynamic role with varied tasks and a focus on teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Commercial Washrooms is a trusted specialist in designing, supplying, and refurbishing commercial and accessible washrooms across the South of England. We work with facilities managers, contractors, architects, and specifiers to deliver washrooms that are compliant with standards, durable, hygienic, and aesthetically pleasing. Our dedicated team provides full turn-key solutions, including design, supply, and installation of high-quality products such as sanitaryware and cubicles. Trusted by renowned organizations like Eurotunnel, Holiday Inns, and Hampton Court Palace, we deliver projects on time and within budget to meet our clients' needs.
Role Description
Reporting to the Business Services Manager, the purpose of the role is to assist in the after-sales process to help customers fulfil their orders. This is achieved by providing timely, outstanding and friendly customer service to customers and colleagues. We want to maintain an excellent customer experience throughout the whole sales and delivery process.
Working within a dynamic team, this role will require liaison with all departments and most staff within the business.
Minimum qualifications of GCSE English & Maths at grade C and above are expected, ideally with additional further education qualifications. Applicants should have a background and experience in customer service and administration working within an office environment. Full IT literacy and proficient use of the Microsoft Office suite of products is essential, particularly Outlook, Word & Excel.
Above all, you will have a bubbly, helpful personality and be driven by helping people. Communication is the key, and you must be organised and committed to solving every query raised. This role is a varied one, and a willingness to become involved in other office duties will be required. The ability to liaise and create relationships with customers is essential. Experience working within an office-based sales team is preferred. You will be motivated and driven by working towards monthly targets.
- Managing and responding to after-sales customer enquiries using our in-house ticketing system
- Proactively providing order updates to customers
- Tracking deliveries and sharing PODs with customers
- Handling delivery issues and liaising with our couriers/suppliers
- Sourcing alternative product options for customers if extended lead times exist
- Processing returns and issuing credit notes/refunds
- Dealing with any faulty products - liaising with the suppliers/manufacturers to resolve any issues promptly
- Recording, reporting and resolving customer complaints. Escalating when necessary
Customer Service Representative in Bournemouth employer: Commercial Washrooms
Contact Detail:
Commercial Washrooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research Commercial Washrooms and understand their values, products, and clientele. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing outstanding customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Commercial Washrooms.
We think you need these skills to ace Customer Service Representative in Bournemouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your bubbly personality and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention your familiarity with office environments and your proficiency in Microsoft Office, as these are key for us.
Be Organised and Clear: When writing your application, keep it organised and clear. Use headings and bullet points where necessary to make it easy for us to read. Remember, communication is key, so show us you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Commercial Washrooms
✨Know the Company Inside Out
Before your interview, take some time to research Commercial Washrooms. Understand their products, services, and the types of clients they work with. This will not only show your interest but also help you tailor your answers to align with their values and mission.
✨Showcase Your Customer Service Skills
Since the role is all about providing outstanding customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you maintained a positive attitude even in challenging situations.
✨Be Ready for Role-Specific Questions
Expect questions related to after-sales processes and handling customer enquiries. Brush up on your knowledge of ticketing systems and how to track deliveries. Being able to discuss these topics confidently will demonstrate your readiness for the role.
✨Demonstrate Your Team Spirit
This position requires working closely with various departments. Be prepared to discuss how you’ve collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes, showing that you’re a great fit for their dynamic team.
