At a Glance
- Tasks: Provide 1st and 2nd line IT support to diverse clients in a fast-paced environment.
- Company: Join a growing Managed Service Provider with over 30 years of experience.
- Benefits: Starting salary from £24,785, company pension, 20 days leave plus your birthday off.
- Other info: Enjoy a friendly team atmosphere with clear development opportunities.
- Why this job: Gain hands-on experience with cutting-edge technologies and grow your career in IT.
- Qualifications: Around 1 year of commercial IT support experience and strong customer service skills.
The predicted salary is between 24785 - 24785 € per year.
We’re a growing Managed Service Provider (MSP) based in East Yorkshire, and we’re looking for an IT Support Engineer to join our busy and expanding support team. Commercial Systems have been established for over 30 years, supporting a wide and varied customer base—from sole traders to organisations in engineering, manufacturing, hospitality and many other industries. Our friendly and experienced team prides itself on delivering reliable, trusted IT solutions that enable our customers to focus on their business while we take care of their IT.
This role is perfect for someone with around a year or more of commercial IT support experience who has progressed beyond an apprenticeship or trainee role and is ready to step up. You’ll be working in a fast‑paced MSP environment, supporting a variety of clients and technologies—no two days are the same. You’ll gain hands‑on experience across a wide technical landscape, supporting solutions including IT support services, Cyber Security, telephone systems, network and Wi‑Fi infrastructure, CCTV, and meeting room technologies. You’ll do this while being backed by a knowledgeable, supportive team who are keen to help you grow and progress.
Key Responsibilities- Provide 1st line and some 2nd line IT support to a varied MSP client base
- Respond to support requests via the ticketing system, phone and email, delivering a professional and friendly service
- Diagnose and resolve hardware, software and connectivity issues efficiently
- Manage and prioritise tickets in line with agreed SLAs
- Carry out daily maintenance tasks and proactive system checks
- Support Microsoft cloud and on premise environments
- Respond to and investigate automated system monitoring alerts
- Assist with the delivery of customer IT projects, working alongside senior engineers
- Escalate complex or unresolved issues to senior engineers where appropriate
- Attend client sites when required
- Maintain clear, accurate ticket notes and documentation
- Around 1 year of commercial IT support experience in a real world environment (this role is not suitable for candidates whose experience is limited solely to an apprenticeship or placement)
- Experience working in an MSP or multi client support environment
- A strong commitment to delivering a professional, customer focused service
- Good working knowledge of Windows operating systems and Microsoft 365
- Confident communication and customer service skills, both written and verbal
- Experience using ticketing systems and working to SLAs
- A proactive, organised approach to troubleshooting and time management
- A full UK driving licence for occasional client site visits
- Hands on experience with Microsoft 365, Active Directory, Azure / Entra ID
- A basic understanding of networking concepts such as DNS, DHCP and TCP/IP
- Experience supporting VoIP or phone systems, particularly 3CX
- Exposure to RMM tools, PSA systems, backup solutions and endpoint security
- Relevant IT certifications (e.g. CompTIA, Microsoft, Cyber Security Awareness)
- From £24,785 per annum, dependent on experience
- Company pension scheme
- 20 Days annual leave, your birthday off, plus bank holidays.
- Free on site parking
- Clear development and progression opportunities within a growing MSP
- Hands on exposure to a wide range of technologies, systems and client environments
- Ongoing training and certification support to help you grow your skills
- A friendly, experienced and supportive team environment where collaboration is valued
If you have at least a year of commercial IT support experience and are looking to grow your career within a Managed Service Provider, we’d love to hear from you.
IT Support Engineer (MSP) employer: COMMERCIAL SYSTEMS | IT SOLUTIONS
As a leading Managed Service Provider in East Yorkshire, we pride ourselves on fostering a collaborative and supportive work environment that encourages professional growth. With over 30 years of experience, our friendly team is dedicated to delivering exceptional IT solutions while providing employees with hands-on exposure to diverse technologies and clear pathways for career advancement. Join us to be part of a dynamic team where your contributions are valued and your development is prioritised.
Contact Detail:
COMMERCIAL SYSTEMS | IT SOLUTIONS Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (MSP)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your hands-on experience and technical know-how to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle customer queries. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT Support Engineers. By applying directly, you’ll get noticed quicker and show us you’re serious about joining our team.
We think you need these skills to ace IT Support Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in an MSP environment, and don’t forget to mention any relevant certifications you have!
Craft a Personal Cover Letter:Your cover letter is your chance to show us your personality! Explain why you’re excited about the role and how your background makes you a great fit for our team. Keep it friendly and professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide solutions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at COMMERCIAL SYSTEMS | IT SOLUTIONS
✨Know Your Tech
Make sure you brush up on your knowledge of Windows operating systems, Microsoft 365, and basic networking concepts like DNS and DHCP. Being able to discuss these topics confidently will show that you're ready for the technical challenges of the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've delivered excellent customer service in the past. Highlight any experiences where you resolved issues or improved client satisfaction.
✨Familiarise Yourself with Ticketing Systems
Understanding how ticketing systems work is crucial for this position. If you have experience with specific tools, mention them. If not, do a bit of research on common systems used in MSP environments to demonstrate your initiative.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to IT support and their team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
