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- Tasks: Support young people aged 16-18 in education, employment, or training across Kent.
- Company: Join CSG, a leading global provider of Education and Public Sector services.
- Benefits: Enjoy 25 days holiday, flexible working, and a culture of progression.
- Why this job: Make a real difference in young people's lives while shaping the future of education.
- Qualifications: Experience in customer service, strong communication skills, and knowledge of Microsoft Office required.
- Other info: Enhanced DBS check will be conducted; consider this before applying.
Role: Young Peoples Participation Officer Salary: £24,310pa Location: Hybrid/Aylesford, Kent This is an up to 12-month temporary contract. Why Join CSG? CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG. What You’ll Bring: Are you passionate about supporting young people and helping them reach their full potential? The Education People are looking for a Young Peoples Participation Officer to focus on tracking and supporting young people aged 16-18 across Kent to ensure they are engaged in education, employment, or training. You’ll be making a real difference by helping young people navigate their future pathways and connecting them to essential support services. The successful candidate will contact young people aged 16-18 to establish their education or employment status and accurately record this information on the Client Caseload Information System (CCIS database). This is the database used by the Local Authority to comply with its statutory duty to track young people and report to the DfE. Due to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out, please consider this before submitting your application. What You’ll Achieve: As Young Peoples Participation Officer you will: Contact young people in a variety of ways e.g. telephone, letter and email to establish what they are doing and accurately record this on the Client Caseload Information System (CCIS). 80-85% of your time will be spent on the telephone to young people or parents. Assist the NEET Support Service (Not in Education, Employment or Training) in three Kent districts by staying in touch with young people who are NEET when they are not able to. Record outcomes on the Client Caseload Information System (CCIS). Develop, monitor and maintain office systems and contribute to the ongoing development of new working practices. Develop and maintain relationships with, schools and colleges to ensure the continued good working relationship and timely transfer of data to enable KCC to track young people. Assist in the maintenance of the Kent Choices website as directed and provide guidance to parents/carers and young people on how to navigate the website and make online applications. Work to targets set by the Skills and Employability Service Lead and the Young Person’s Participation Supervisor that ensure that KCC meets its monthly returns to the DfE (Department of Education). What we Offer: 25 days holiday (FTE) Cycle to work scheme Life assurance cover Access to Kent Rewards A culture of progression and development Flexible working arrangements What We Require: Previous experience working in an office based customer service role Excellent communication skills and a confident telephone manner Working knowledge of Microsoft Office packages, particularly Excel Ability to develop and maintain professional relationships with schools, colleges, and other stakeholders. Awareness of data protection and confidentiality About Commercial Services Group Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. About The Education People The Education People excels in delivering essential services that significantly impact the lives of children. With a team of specialists in various educational fields, they take pride in offering expert-driven services including early years and childcare, equality and inclusion, school improvement and professional development, ensuring comprehensive support for educational institutions
Young People's Participation Officer employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Young People's Participation Officer
✨Tip Number 1
Make sure to familiarize yourself with the local education landscape in Kent. Understanding the schools, colleges, and support services available will help you build strong relationships and effectively support young people.
✨Tip Number 2
Highlight any previous experience you have in customer service or working with young people. This will demonstrate your ability to communicate effectively and build rapport, which is crucial for this role.
✨Tip Number 3
Show your passion for youth engagement by discussing any relevant volunteer work or projects you've been involved in. This can set you apart as someone genuinely committed to making a difference in young people's lives.
✨Tip Number 4
Prepare to discuss how you would handle data protection and confidentiality in your role. Being knowledgeable about these topics is essential, especially when working with sensitive information regarding young people's education and employment status.
We think you need these skills to ace Young People's Participation Officer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Young Peoples Participation Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service roles, particularly those involving young people or education. Use specific examples to demonstrate your communication skills and ability to build relationships.
Show Your Passion: Make sure to convey your passion for supporting young people in your application. Share any relevant experiences or motivations that drive you to help young people navigate their educational and career pathways.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Commercial Services
✨Show Your Passion for Youth Engagement
Make sure to express your genuine passion for supporting young people during the interview. Share specific examples of how you've helped youth in the past, whether through education, employment, or training initiatives.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would maintain contact with young people and build relationships with schools and colleges.
✨Familiarize Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Office, especially Excel, as it will be crucial for tracking data. If possible, mention any experience you have with similar systems or tools that could be beneficial for the role.
✨Understand Data Protection and Confidentiality
Given the nature of the work, it's important to show that you understand the importance of data protection and confidentiality. Be ready to discuss how you would handle sensitive information while working with young people and educational institutions.
