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- Tasks: Lead AV technology installations and ensure flawless operation across various client sites.
- Company: Join Cantium Business Solutions, a dynamic part of the UK's largest local authority-owned trading company.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and tailored learning opportunities.
- Why this job: Make a real impact in AV tech while enjoying a supportive and inclusive work environment.
- Qualifications: Experience with enterprise AV systems and strong troubleshooting skills required.
- Other info: Regular travel across Kent and opportunities for career progression.
Location: Kings Hill / Hybrid
Salary/package: £35,000 - £38,000 per annum
Contract type: Permanent/Fixed Term
Hours: Full time, 37 hours per week
If you love getting hands on with AV technology and making sure rooms run flawlessly the Senior AV Technician role puts you in charge of a large, varied AV estate. You’ll be the go to expert shaping how spaces perform and ensuring every room delivers a smooth reliable experience.
Who we are: Cantium Business Solutions, part of Commercial Services Group (CSG), delivers high-quality back-office and IT services to a diverse customer base across the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven, and Customer-Led.
Why this role matters: The Senior AV Technician leads the commissioning installation and ongoing support of audio visual and video conferencing environments across our largest client’s sites. The role combines hands on on‑site problem solving with proactive remote monitoring to keep critical rooms fully operational. You will act as the senior technical point of escalation, mentor colleagues, coordinate third parties and help maintain the highest standards of service delivery. Due to the nature of the work this role involves regular travel to customer sites across Kent so you will need a Full UK Driving Licence and access to your own vehicle.
What you’ll be doing:
- Own the availability and performance of AV and VC rooms across the KCC estate.
- Monitor and action alerts within Microsoft Teams Rooms Crestron and Vantage portals resolving issues remotely or on site.
- Diagnose and fix faults while maintaining accurate clear ticket notes and meeting SLAs.
- Lead operational coordination with third party VC partners including logging tracking and escalating calls.
- Maintain firmware Windows versions naming conventions assets and site information.
- Plan and manage supplier site visits and ensure all remediation actions are captured and completed.
- Contribute to quarterly service reviews and follow through on operational actions.
- Partner with the Projects team on new room setups and equipment moves keeping asset details updated.
- Identify recurring issues or failing equipment and recommend effective solutions.
- Provide training and handovers to colleagues on common AV and VC issues.
- Any other duties consistent in nature with those outlined above or as deemed appropriate by the Regional Support Manager.
What we’re looking for:
- Proven experience supporting commissioning and maintaining enterprise AV and VC systems.
- Hands on experience with Microsoft Teams Rooms, Crestron and Vantage and enterprise monitoring portals.
- Strong incident management with clear documentation ownership and SLA focus.
- Confident customer service with the ability to represent Cantium positively on client sites.
- Ability to manage assets configurations and maintain accurate inventories.
- Experience coordinating suppliers contractors or project activities.
- Strong analytical and troubleshooting skills with a methodical approach.
- Effective communication skills with the ability to explain technical issues to users at all levels.
- Full UK Driving Licence and access to own vehicle.
What you’ll get in return:
- Salary of £35,000 - £38,000 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Cantium operates a matched pension scheme with a maximum employer contribution of 12%.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Inclusion & Accessibility: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Senior AV Technician in West Malling employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior AV Technician in West Malling
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for a Senior AV Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for AV projects or events to showcase your skills. This not only builds your experience but also gives you something tangible to talk about in interviews.
✨Tip Number 3
Prepare for those interviews! Research Cantium Business Solutions and understand their values and services. Tailor your responses to show how your experience aligns with their mission of being fast, connected, and customer-led.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cantium.
We think you need these skills to ace Senior AV Technician in West Malling
Some tips for your application 🫡
Show Your AV Passion: When writing your application, let your enthusiasm for AV technology shine through! Share specific experiences where you've made a difference in AV setups or resolved tricky issues. We love seeing candidates who are genuinely excited about the tech they work with.
Tailor Your CV: Make sure your CV is tailored to the Senior AV Technician role. Highlight relevant experience with Microsoft Teams Rooms, Crestron, and Vantage systems. We want to see how your skills match what we're looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your achievements and responsibilities to make it easy for us to read. Remember, we’re looking for strong incident management and troubleshooting skills, so make sure these stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cantium Business Solutions!
How to prepare for a job interview at Commercial Services
✨Know Your AV Stuff
Make sure you brush up on your knowledge of AV and VC systems, especially Microsoft Teams Rooms, Crestron, and Vantage. Be ready to discuss your hands-on experience and any troubleshooting you've done in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and fixed faults in AV setups. Think about specific incidents where you resolved issues quickly and effectively, as this will demonstrate your analytical skills and methodical approach.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You might need to communicate with users at all levels, so being able to break down complex issues will show that you can represent Cantium positively on client sites.
✨Be Ready for Teamwork
Since you'll be coordinating with third-party partners and mentoring colleagues, think of examples where you've successfully worked in a team. Highlight your ability to manage assets and maintain accurate inventories, as this is crucial for the role.
