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- Tasks: Deliver top-notch technical support to VIP users in a fast-paced IT environment.
- Company: Join Cantium Business Solutions, a leader in public sector IT services.
- Benefits: Enjoy a competitive salary, generous leave, and wellness perks.
- Why this job: Make a real impact by supporting senior stakeholders and enhancing service quality.
- Qualifications: Experience in IT support, especially with Microsoft products and strong communication skills.
- Other info: Be part of a diverse team with great growth opportunities and a commitment to social impact.
The predicted salary is between 33000 - 46200 £ per year.
Location: Maidstone
Salary/package: £33,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Join a high performing VIP support function delivering tailored technical services to senior public sector stakeholders. This is a unique opportunity to play a visible role in a fast paced and customer led IT environment.
Who we are
Cantium Business Solutions is part of Commercial Services Group and provides high quality IT and back-office services to public sector organisations. Built around being fast connected, insight driven and customer led, the business supports critical services through innovation, strong partnerships and a clear focus on customer experience.
Why this role matters
This role ensures VIP customers receive responsive, reliable and high-quality technical support that enables them to work without disruption. You will contribute directly to customer confidence, service improvement and the overall reputation of the IT function. The position also supports continuous improvement and strong collaboration across operational teams.
What you’ll be doing
- Provide onsite and remote technical support to VIP users across devices, applications and connectivity
- Respond to incidents and service requests within agreed service levels and take ownership through to resolution
- Provide a high focus on the quality of service delivery, with the ability to process feedback constructively, recognising calls logged for VIPs are subjected to a higher level of oversight and scrutiny.
- Monitor, track and escalate complex issues where required while coordinating with internal and external teams
- Build strong working relationships with senior stakeholders and represent the VIP support function in meetings
- Configure, deploy and support end user devices ensuring a smooth onboarding experience for VIP users
- Maintain accurate asset records and support procurement of hardware and software
- Work with Cantium’s Account Director and KCC’s Head of Service Operations on small projects and to investigate issues
- Document known issues, processes and guidance within the central knowledge base
- Contribute to service improvements, feedback and small project activity across the function
- Ensure compliance with security standards, data protection and operational procedures
- Deputise for the VIP Support Team Leader when required
What we’re looking for
- Experience delivering high quality IT support within a customer focused environment
- Strong knowledge (ideally a minimum of 3 years) supporting Microsoft products (Outlook, Word, Excel, SharePoint and Teams) and Office 365 administration
- In depth knowledge of Microsoft Windows 11 installation, support and troubleshooting.
- Understanding of networking fundamentals (TCP/IP, DNS / DHCP), cloud services (Azure and Entra would be advantageous)
- Understanding of InTune management and end user device deployment.
- Experience supporting Android and Apple operating systems.
- Understanding of Microsoft Exchange functions and settings.
- Ability to troubleshoot complex technical issues in a calm and methodical way
- Excellent communication skills with confidence supporting senior stakeholders
- Strong organisational skills with the ability to prioritise competing demands
- Aware of ITIL principles, service levels and structured service delivery
- Positive proactive approach with a strong focus on customer experience and improvement
- Demonstrate reliability through consistent dedication to fulfilling commitments and delivering a dependable service.
What you’ll get in return
- Salary of £33,000 per annum
- 25 days annual leave
- Life assurance cover at four times salary
- Pension scheme with up to 6% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Inclusion and Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Technical Specialist – VIP Support employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist – VIP Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Cantium Business Solutions. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft products and troubleshooting techniques. We want you to shine when they ask about your experience with Windows 11 or Office 365!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for clients. This role is all about delivering high-quality support, so let them know you’re all about that customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Specialist – VIP Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft products and IT support. We want to see how your skills match the specific needs of the Technical Specialist role.
Showcase Your Customer Focus: Since this role is all about providing top-notch support to VIP users, share examples of how you've delivered excellent customer service in the past. We love seeing candidates who understand the importance of a great customer experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Commercial Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially Outlook, Word, Excel, SharePoint, and Teams. Familiarise yourself with Windows 11 installation and troubleshooting, as well as networking fundamentals like TCP/IP and DNS/DHCP. This will help you answer technical questions confidently.
✨Showcase Your Customer Focus
Since this role is all about providing high-quality support to VIP users, be ready to share examples of how you've delivered exceptional customer service in the past. Highlight any experiences where you’ve gone above and beyond to ensure a smooth experience for clients.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific instances where you had to troubleshoot complex issues or manage competing demands. Practising these scenarios can help you articulate your thought process during the interview.
✨Build Rapport with Stakeholders
Since you'll be working closely with senior stakeholders, practice your communication skills. Be prepared to discuss how you would build strong relationships and represent the VIP support function effectively. Showing that you can engage with senior staff will set you apart.