Senior VIP Support Engineer

Location: Kings Hill / Hybrid

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Salary: £29,000
Contract type: Permanent
Hours: Full time, 37 hours

Who we are

Cantium is part of Commercial Services Group (CSG), one of the largest local authority-owned trading organisations in the UK, wholly owned by Kent County Council. CSG supports over 16,000 customers across 86 countries and employs 1,800+ people across 33 trading brands. We deliver a wide range of specialist services including HR, IT, Procurement, Energy, and Education Resources. With an ambitious growth plan and a buy-and-build strategy, we’re expanding at a rate of 25% year-on-year, making this a great time to join us and help shape our future.

Why this role matters

We are looking for a Senior VIP Support Engineer to join our IT Services team at Cantium Business Solutions. This role is critical in delivering a premium level of technical support to our VIP stakeholders. As a key point of contact, you’ll ensure the highest standards of IT service are maintained for senior users, enabling them to work efficiently and confidently using our technology. Your work will directly impact their experience and, in turn, the success of our wider organisation.

What you’ll be doing

Providing high-quality, responsive IT support to senior stakeholders across desktop, laptop, and mobile platforms — both remotely and on-site

Leading VIP device deployments, including configuring personalised setups and offering hands-on support

Acting as a primary contact for VIP support requests via phone, email, or ticketing system, ensuring swift resolution or escalation

Maintaining accurate documentation and creating user guides and FAQs to support user self-resolution

Collaborating with internal technical teams to reduce escalations and improve first-contact resolution rates

Identifying trends in incidents and requests to recommend improvements to services and support processes

Championing a customer-first, fast, and insight-driven support culture in all interactions

What we’re looking for

AZ900 Azure Fundamentals and MS900 Microsoft 365 Fundamentals certifications

At least 1 year of experience providing IT support, particularly within the Microsoft stack and Office 365

Strong interpersonal and communication skills with the ability to engage senior stakeholders professionally

A proactive mindset with a commitment to delivering outstanding customer service

Excellent problem-solving skills and an analytical approach to technical support issues

What you’ll get in return

25 days annual leave, plus bank holidays

An additional day off at Christmas

Life assurance and a health cash plan

Access to a wide range of discounts, including retail and gym memberships

Company-wide events and wellbeing initiatives

A culture that encourages professional development and career growth

At Cantium and across CSG, we believe in developing our people and giving them the tools and opportunities to thrive. We offer a collaborative environment where your input is valued and your growth is supported.

We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and are happy to provide reasonable adjustments throughout our recruitment process