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- Tasks: Support schools with Management Information Systems, providing expert advice and training.
- Company: EiS is a leading digital services provider focused on education and public sector solutions.
- Benefits: Enjoy a £36,000 salary, 25 days leave, and perks like gym discounts and a health cash plan.
- Why this job: Make a real impact in education while working in a supportive, innovative environment.
- Qualifications: 2+ years of MIS support experience and excellent communication skills required.
- Other info: Hybrid work model available; commitment to diversity and inclusion.
Location: Hybrid/Kings Hill, Kent
If you think you are the right match for the following opportunity, apply after reading the complete description.
Salary/package: £36,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Due to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out, please consider this before submitting your application.
The Senior Education Systems Consultant will work alongside our Education Systems Consultants and the Education Systems Team Leader at EiS to provide support for schools who will be using one of the several Management Information Systems supported by EiS. The role of the Senior Education Systems Consultant is to provide expert MIS Related advice and guidance to Education Systems Consultants and to schools as necessary, to enable them to carry out their day-to-day duties in a timely fashion to resolve issues that arise when things do not work as expected and to escalate issues for resolution to software providers for further support where required.
Who we are
EiS, part of Commercial Services Group (CSG) is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors. Our focus is on helping clients adapt and succeed through cutting-edge technologies, deep expertise, and a commitment to reinvesting in frontline services.
Why this role matters
This role plays a pivotal role in supporting schools to maximise the value of their Management Information Systems. By providing expert advice, hands-on training, and guidance through migrations, the role ensures smooth operations and improved educational outcomes. Acting as both a technical authority and trusted advisor, this position strengthens EiS’s reputation for delivering exceptional, customer-led solutions.
What you’ll be doing
Investigate and resolve MIS-related support requests, escalating to third-party suppliers when needed
Monitor and manage progress of support cases, keeping stakeholders informed and minimising delays
Provide expert guidance to colleagues and mentor junior team members
Support the implementation, enhancement, and optimisation of MIS software to drive school improvement
Deliver engaging training sessions and create tailored training materials for school staff
Develop and update training courses to meet evolving customer needs
Liaise with software suppliers to address issues and implement system enhancements
Support and guide schools through smooth MIS migrations
What we’re looking for
A minimum of 2 years’ experience of supporting Management Information Systems (MIS)
Knowledge of MIS, particularly Sims, Arbor and Bromcom
Excellent communication skills, both oral and written
Significant customer service experience, ideally in a school/educational environment
Sound knowledge of Microsoft Office applications
What you’ll get in return
Salary of £36,000 per annum
25 days annual leave
Life assurance cover (4x salary)
Pension scheme with minimum 3% employee and 6% employer contribution
Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
Volunteer days and access to a comprehensive well-being programme
Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any
Senior Education Systems Consultant employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Education Systems Consultant
✨Tip Number 1
Familiarise yourself with the specific Management Information Systems mentioned in the job description, such as Sims, Arbor, and Bromcom. Understanding their functionalities and common issues will help you demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience you have in providing training or support in an educational environment. Be prepared to discuss how you've successfully resolved technical issues and improved user experiences for schools.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively liaised with stakeholders or customers in past roles. This will be crucial, as the role requires excellent communication to manage support cases and provide guidance.
✨Tip Number 4
Research EiS and its mission to support schools through digital transformation. Being knowledgeable about the company’s values and recent projects can help you align your answers with their goals during the interview.
We think you need these skills to ace Senior Education Systems Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting Management Information Systems (MIS). Emphasise any specific knowledge of Sims, Arbor, and Bromcom, as well as your customer service experience in educational environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education technology and your ability to provide expert guidance. Mention how your skills align with the responsibilities of the Senior Education Systems Consultant role and how you can contribute to the success of schools.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your oral and written communication skills. This could include experiences where you delivered training or resolved complex issues.
Showcase Problem-Solving Abilities: In your application, include specific instances where you've successfully investigated and resolved support requests or escalated issues effectively. This will illustrate your capability to handle the challenges of the position.
How to prepare for a job interview at Commercial Services
✨Know Your MIS
Make sure you have a solid understanding of Management Information Systems, especially Sims, Arbor, and Bromcom. Be prepared to discuss your experience with these systems and how you've used them to support schools in the past.
✨Showcase Your Communication Skills
As a Senior Education Systems Consultant, excellent communication is key. Practice articulating complex technical concepts in simple terms, as you'll need to explain these to school staff who may not be as tech-savvy.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as resolving a support request or guiding a school through a migration. Think of examples from your past experience that demonstrate your problem-solving skills and customer service expertise.
✨Highlight Your Mentoring Experience
Since part of the role involves mentoring junior team members, be ready to discuss any previous experience you have in training or supporting others. Share specific examples of how you've helped colleagues grow in their roles.
