At a Glance
- Tasks: Lead customer engagement and showcase Timstar's science products at events across England and Wales.
- Company: Join a global leader in education supplies with a commitment to social impact.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and a pension scheme.
- Other info: Be part of a diverse team focused on growth and innovation in the education sector.
- Why this job: Make a real difference in science education while building valuable relationships.
- Qualifications: Experience in science education and strong communication skills are essential.
Location: Remote with travel to customer sites and events across England and Wales when required
Salary/package: £40,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Timstar are looking for a dedicated Science Customer Engagement Manager to play a pivotal role in elevating their science portfolio and strengthening their presence in the education sector. This is a chance to drive meaningful engagement and help customers access the tools they need to deliver outstanding science learning.
Who we are
Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.
Why this role matters
The successful candidate will be a trusted and valued contributor within the Global Education Supplies (GES) division, playing a key role in raising the visibility, relevance and commercial performance of the Timstar science product range. This role would suit an experienced science education specialist or engagement professional who enjoys combining technical understanding with creative content, customer interaction and commercial delivery.
What you’ll be doing
- Leading customer events and engagement activity to showcase the Timstar science range and build brand awareness.
- Creating clear, user-friendly technical content for campaigns, product launches and go-to-market activity.
- Supporting sales enablement by preparing product overviews, training materials, FAQs and internal updates.
- Working closely with product, marketing, sales and supplier partners to support bids, tenders and large-scale opportunities.
- Managing key customer relationships across England and Wales to support growth and retention.
- Gathering customer insights to inform messaging, identify barriers to purchase and improve communication effectiveness.
- Representing Timstar at conferences, school networks and industry events to strengthen market presence.
What we’re looking for
- Proven experience within the science education sector, with confidence engaging directly with customers and suppliers.
- Strong ability to translate technical information into accessible, engaging content.
- Skilled in using data and customer insight to shape sales and marketing activity.
- Excellent communication and relationship-building skills.
- Proficiency in Microsoft Office including Excel for data analysis, PowerPoint for impactful presentations and Word for professional documentation.
- A proactive, adaptable and solutions-focused approach.
- Willingness to travel regularly to customer sites and events.
What you’ll get in return
- Salary of £40,000 per annum.
- 25 days annual leave, rising to 27 after four years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Hybrid working.
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.
Science Customer Engagement Manager employer: Commercial Services
At Global Education Supplies (GES), we pride ourselves on being an exceptional employer, offering a dynamic work culture that values innovation and collaboration. As a Science Customer Engagement Manager, you will enjoy a competitive salary, generous annual leave, and the opportunity to make a meaningful impact in the education sector while working remotely with travel across England and Wales. Our commitment to employee growth, inclusivity, and social responsibility ensures that you will thrive in a supportive environment dedicated to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Science Customer Engagement Manager
✨Tip Number 1
Network like a pro! Attend industry events and conferences where you can meet potential employers and showcase your passion for science education. Don’t be shy; introduce yourself and share what you can bring to the table!
✨Tip Number 2
Be prepared for interviews by researching the company and its products. Understand their mission and how you can contribute to elevating their science portfolio. Tailor your responses to highlight your experience in customer engagement and technical content creation.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the exciting growth at GES.
We think you need these skills to ace Science Customer Engagement Manager
Some tips for your application 🫡
Show Your Passion for Science:When writing your application, let your enthusiasm for science education shine through. We want to see how your experience aligns with our mission to elevate the science portfolio and engage customers effectively.
Tailor Your Content:Make sure to customise your application to highlight your skills in creating user-friendly technical content. We’re looking for someone who can translate complex information into engaging material, so give us examples of how you've done this before.
Highlight Your Communication Skills:Since this role involves building relationships and engaging with customers, emphasise your communication prowess. Share specific instances where you’ve successfully interacted with clients or stakeholders to drive results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Commercial Services
✨Know Your Science
Brush up on the latest trends and developments in the science education sector. Be prepared to discuss how these can impact customer engagement and product offerings, as this role is all about elevating the science portfolio.
✨Showcase Your Communication Skills
Since you'll be creating user-friendly technical content, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate effectively by using clear examples from your past experiences.
✨Engagement is Key
Think of specific strategies you would use to engage customers and build relationships. Be ready to share your ideas on leading customer events and how you would gather insights to improve communication effectiveness.
✨Data-Driven Decisions
Familiarise yourself with data analysis tools, especially Excel, as you'll need to use data to shape sales and marketing activities. Prepare to discuss how you've used data in previous roles to inform decisions and drive results.
