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- Tasks: Support user account management and ensure data security in a hybrid IT environment.
- Company: Join Cantium Business Solutions, a leader in public sector IT services.
- Benefits: Enjoy a £25,000 salary, 25 days leave, and wellness perks.
- Why this job: Make a real impact on secure identity and access services.
- Qualifications: Experience in IT service delivery and knowledge of Microsoft 365 preferred.
- Other info: Be part of a diverse team with great career growth opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Location: Hybrid/Kings Hill
Salary/package: £25,000 per annum
Contract type: 3-Year FTC
Hours: Full time, 37 hours per week
Cantium Business Solutions are looking for a User Lifecycle Management Engineer to join our growing team, supporting secure, efficient and customer-focused identity and access services. This is an excellent opportunity for someone with experience in IT service delivery who wants to develop their skills within a structured, security-focused and customer-led environment.
Who we are
Cantium Business Solutions is part of Commercial Services Group (CSG), delivering high-quality IT and back-office services to public sector organisations and education providers. Built on four key principles; Fast, Connected, Insight Driven and Customer-Led, Cantium is committed to delivering agile, secure and customer-focused technology solutions that make a real difference.
Why this role matters
The User Lifecycle Management Engineer plays an important role in protecting system integrity, safeguarding data and ensuring seamless access management across internal and external customers. You will support user account lifecycle processes, permissions management and service request delivery, helping to maintain compliance, security standards and service excellence within a hybrid IT environment.
What you’ll be doing
- Support user account creation, administration, transfers and deletions in line with security, GDPR and retention policies
- Ensure Service Requests are completed accurately and within agreed deadlines
- Assist with device allocation, pre-staging, configuration and delivery to users
- Monitor licence and stock levels to maintain service continuity
- Create and update procedures in SharePoint and publish Knowledge Base Articles in ServiceNow
- Support processing of 3rd Party Requests for Access (RFAs), ensuring protocol and approval standards are followed
- Work collaboratively with Senior Analysts and 3rd line teams to onboard new processes
- Contribute to UAT activities and automation initiatives
- Operate within PIM, PAM and RBAC models in Microsoft Entra (Azure AD)
- Maintain high-quality ticket documentation aligned to ITIL and Cantium standards
- Follow ISO 9001 and ISO 27001 standards and uphold data security responsibilities
What we’re looking for
- Experience working within an IT Service Delivery environment
- Certified in AZ-900, MS-900, or SC-900 (or relevant certifications) would be a bonus
- Knowledge of Microsoft 365, Intune, Teams and licensing administration
- Understanding of PIM, PAM, RBAC and Identity Governance within Microsoft Entra
- Experience using ServiceNow or similar call management systems
- Aware of ITIL frameworks and working to SLAs
- Understanding of hybrid, on-premises and cloud environments
- Strong communication skills and customer service focus
- Ability to work independently and as part of a wider team
- Attention to detail and commitment to data security
What you’ll get in return
- Salary of £25,000 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Pension scheme
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with opportunities to progress
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. Reasonable adjustments are available throughout our recruitment process - please let us know if you require any support.
User Lifecycle Management Engineer in Kings Hill employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Lifecycle Management Engineer in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to current employees at Cantium Business Solutions on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Microsoft Entra and ITIL frameworks. Show us you know your stuff, and how you can contribute to maintaining high security standards.
✨Tip Number 3
Practice your communication skills! As a User Lifecycle Management Engineer, you'll need to explain complex concepts clearly. Mock interviews with friends can help you nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace User Lifecycle Management Engineer in Kings Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the User Lifecycle Management Engineer role. Highlight any relevant IT service delivery experience and certifications you have, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our customer-focused approach. Keep it concise but engaging!
Showcase Your Technical Skills: Don’t forget to mention your knowledge of Microsoft 365, Intune, and ServiceNow. We want to see how you can contribute to our team, so be specific about your technical abilities and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Commercial Services
✨Know Your Stuff
Make sure you brush up on your knowledge of user lifecycle management, especially in relation to security and compliance. Familiarise yourself with terms like PIM, PAM, and RBAC, as well as the tools mentioned in the job description, like Microsoft Entra and ServiceNow.
✨Showcase Your Experience
Prepare to discuss your previous experience in IT service delivery. Think of specific examples where you've successfully managed user accounts or handled service requests. This will demonstrate your ability to contribute to Cantium's customer-focused approach.
✨Ask Smart Questions
Come prepared with questions that show your interest in the role and the company. You might ask about their current projects related to identity governance or how they ensure compliance with ISO standards. This shows you're engaged and thinking critically about the position.
✨Emphasise Teamwork
Since the role involves collaboration with senior analysts and other teams, highlight your ability to work well in a team. Share examples of how you've successfully collaborated in the past, and express your enthusiasm for contributing to a supportive team environment at Cantium.