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- Tasks: Lead the design and transition of IT services in a fast-paced environment.
- Company: Join Cantium Business Solutions, a dynamic tech company focused on community impact.
- Benefits: Enjoy a competitive salary, 25 days leave, hybrid work, and a pension scheme.
- Why this job: Make a real difference in service quality and operational readiness for customers.
- Qualifications: Extensive IT service design experience and strong people management skills required.
- Other info: Be part of a diverse team committed to inclusion and community reinvestment.
The predicted salary is between 54000 - 54000 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £54,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
As our Service Design and Transition Lead, you will shape how IT services are designed, transitioned and embedded across a fast-paced technology organisation, with real influence over service quality, operational readiness and long term value for our customers.
Who we are
Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation, Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why this role matters
The Service Design and Transition Lead will manage and lead the Service Design & Transition teams, ensuring they deliver excellent service design, manage transitions, oversee change management, testing and facilitate service introduction. They will also take ownership of the Service Design and Transition strategy, standards and governance, ensuring these are consistently aligned with organisational objectives, architectural framework, and defined risk tolerance.
What you’ll be doing
- Lead the Service Design and Transition teams, setting direction and ensuring consistent delivery.
- Own service design and transition policies, standards and governance across the organisation.
- Ensure services are designed with operational readiness, security, resilience and support in mind.
- Work with project delivery teams to ensure services are ready for live operation.
- Define and enforce entry criteria to improve quality and reduce late stage risk.
- Confirm service readiness including testing, documentation, training and early life support.
- Control change and release activity to protect the stability of live services.
- Act as an escalation point for service risk, conflict and delivery issues.
- Drive continuous improvement across service design, change, release and transition processes.
What we’re looking for
- Extensive experience in IT service design, transition and service management.
- Strong people management experience with the ability to lead and develop teams.
- Proven background in managing change, testing and service introductions.
- Experience working within complex change programmes.
- ITIL Foundation (essential)
- Ability to work confidently with senior stakeholders and delivery teams.
- Clear and practical communication style across technical and non-technical audience.
- Calm and structured approach to risk, control and decision making.
What you’ll get in return
- Salary of £54,000 per annum
- 25 days annual leave
- Birthday Day Off
- One concessionary day during the Christmas period
- Pension scheme with 6% employer contribution
- Life assurance cover
- Hybrid working
Why CSG?
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Service Design and Transition Lead in Kings Hill employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Lead in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Design and Transition Lead in Kings Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT service design and transition. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Service Design and Transition Lead, strong people management is key. Use your application to demonstrate your leadership experience and how you've successfully led teams in the past. We love seeing examples of how you’ve developed others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate a clear communication style, so make sure your points are easy to understand for both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Commercial Services
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design and transition. Brush up on ITIL frameworks and be ready to discuss how you’ve applied these in past roles. This will show that you understand the core responsibilities of the position and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing change. Think about specific challenges you've faced and how you motivated your team to overcome them. This will demonstrate your ability to lead the Service Design and Transition teams effectively.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in a straightforward manner. You’ll need to communicate with both technical and non-technical stakeholders, so being able to adapt your communication style is key. Consider doing mock interviews to refine this skill.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific situations related to service readiness, risk management, or stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your thought process clearly.