At a Glance
- Tasks: Manage project opportunities and collaborate with clients and teams to drive sales growth.
- Company: Join CSG, the UK's largest local authority-owned trading company, focused on education.
- Benefits: Earn £28,500 plus commission, enjoy 25 days leave, and a birthday day off.
- Other info: Diverse and inclusive workplace committed to supporting all colleagues.
- Why this job: Make a real impact in the education sector while developing your career.
- Qualifications: Strong communication skills and a proactive approach are essential; experience is a plus.
Location: Hybrid/Any CSG location
Salary/package: £28,500 per annum plus commission
Contract type: Permanent
Hours: Full-Time, 37 hours per week
Due to the nature of the work being carried out, the successful candidate must hold a full UK driving license and have access to their own vehicle to enable them to travel across the UK when required.
Commercial Services Group (CSG) is looking for a dedicated and personable Projects Customer Advisor to join its Global Education Supplies (GES) division to play a key role in developing and converting project opportunities across our education space fit-out brands.
Who we are
Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising six complementary brands that serve the global education sector. These include KCS Education, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.
Why this role matters
The successful candidate will play a key role in driving project sales across our specialist education brands, ensuring opportunities are accurately qualified, well-managed and progressed through to conversion. This is a role where collaboration and strong communication are essential, with responsibility for coordinating between clients, our Design team and internal stakeholders to ensure project requirements are met.
What you’ll be doing
- Managing a proactive pipeline of project opportunities to support consistent sales growth.
- Supporting the qualification of inbound leads to ensure alignment with project criteria.
- Preparing accurate, commercially balanced project estimates and quotations.
- Working closely with our Design team to translate client requirements into clear project briefs.
- Building strong relationships with schools, local authorities, architects and contractors.
- Supporting tender responses and contributing to framework-based sales activity.
- Coordinating with Product and Operations teams to ensure deliverability of proposed solutions.
- Maintaining accurate CRM records to support forecasting and project tracking.
- Carrying out basic site audits and measurements during pre-sale visits.
- Supporting safe working practices and environmental responsibility in all activities.
What we’re looking for
- An appetite for specification selling and managing long-cycle, multi-stakeholder sales.
- Experience in built environment, education, furniture or manufacturing sectors is preferred but not essential.
- Strong organisational skills with excellent attention to detail.
- Excellent interpersonal and communication skills with the ability to communicate technical concepts clearly to non-technical clients.
- A proactive, results-driven approach with confidence working to KPIs.
- Commercial awareness and comfort working with revenue and margin considerations.
- A collaborative mindset with the ability to work effectively across teams.
What you’ll get in return
- Salary of £28,500 per annum plus commission.
- 25 days annual leave, rising to 27 after four years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
Why CSG?
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Projects Customer Advisor in Kings Hill employer: Commercial Services
Global Education Supplies (GES) is an exceptional employer, offering a supportive and collaborative work culture that values employee growth and development. With a competitive salary of £26,000 per annum, generous benefits including 25 days annual leave, hybrid working options, and access to learning opportunities through the CSG Academy, GES provides a meaningful career path for those looking to thrive in the sales support field. Located in Aylesford, this role not only allows you to contribute to a growing team but also to make a positive impact in the education sector on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Projects Customer Advisor in Kings Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Commercial Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Commercial Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Projects Customer Advisor in Kings Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Commercial Services:Your cover letter is your chance to shine! Tell us why you want to work at Commercial Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Commercial Services!
How to prepare for a job interview at Commercial Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
