At a Glance
- Tasks: Manage customer portfolios and ensure accurate data for smooth service delivery.
- Company: Join LASER Energy, a leader in decarbonisation and energy services.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Be part of a diverse team committed to inclusion and community support.
- Why this job: Make a real impact in the journey to net zero while developing your skills.
- Qualifications: Experience in admin or customer service, strong attention to detail, and teamwork skills.
Location: Hybrid/Kings Hill, Kent
Salary: £25,948.96 per annum
Contract type: 12-month FTC
Hours: Full time, 37 hours per week
LASER Energy are looking for a proactive individual with a solutions-focused mindset to join their team as a Portfolio Assistant and play a key role in maintaining accurate customer portfolios and supporting the smooth delivery of our services.
Why this role matters
The successful candidate will play a key role in ensuring customer portfolios are accurate, well-maintained and processed on time, supporting smooth onboarding and ongoing service delivery. This is a role where accuracy, consistency and collaboration are essential, with responsibility for managing portfolio data, ensuring all activity meets agreed SLAs and commitment to delivering an exceptional customer experience at every interaction.
What you’ll be doing
- Managing portfolio updates to ensure data is accurate, consistent and up to date.
- Supporting onboarding of new customers, sites and supplies to ensure systems are correctly set up.
- Maintaining visibility of portfolio activity, tracking progress and escalating risks early.
- Working closely with Customer Services, Billing and other teams to support a high-quality customer experience.
- Responding to portfolio queries and taking ownership through to completion.
- Building effective working relationships with suppliers to support issue resolution.
- Identifying opportunities to improve processes and contribute to team efficiency.
- Supporting documentation of processes, including how-to guides and process maps.
What we’re looking for
- Previous experience working within a fast-paced administrative or customer service-based role.
- Strong attention to detail and a commitment to accuracy.
- The ability to manage workload, prioritise tasks and maintain pace.
- Excellent communication skills and a collaborative approach.
- Confident use of Microsoft Office packages, particularly Microsoft Excel with the ability to manipulate and interpret data.
- Resilience and the ability to maintain momentum under pressure.
What you’ll get in return
- Salary of £25,948.96 per annum.
- 25 days annual leave, rising to 27 after four years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Portfolio Assistant in Kings Hill employer: Commercial Services
LASER Energy is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of Kings Hill, Kent. With a strong commitment to sustainability and community impact, employees enjoy generous benefits including 25 days annual leave, a pension scheme, and opportunities for career development within a supportive and inclusive environment. Join us in making a meaningful difference while enjoying a fulfilling career in the public sector energy services.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Assistant in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission, especially around energy solutions and net zero goals. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on showcasing your attention to detail and collaborative skills, as these are key for the Portfolio Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at LASER Energy.
We think you need these skills to ace Portfolio Assistant in Kings Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Portfolio Assistant role. Highlight your experience in administrative or customer service roles, and don’t forget to showcase your attention to detail and ability to manage workloads.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at LASER Energy. Keep it concise but impactful!
Showcase Your Skills:We want to see your skills in action! If you have experience with Microsoft Excel or managing data, make sure to include specific examples of how you've used these skills effectively in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Commercial Services
✨Know Your Numbers
As a Portfolio Assistant, you'll be dealing with data and accuracy is key. Brush up on your Excel skills before the interview. Be ready to discuss how you've used data in previous roles to support decision-making or improve processes.
✨Show Your Solutions-Focused Mindset
LASER Energy values a proactive approach. Think of examples where you've identified problems and implemented solutions. Be prepared to share these during the interview to demonstrate your ability to contribute positively to the team.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you can convey your ideas effectively.
✨Emphasise Team Collaboration
This position requires working closely with various teams. Prepare examples that showcase your collaborative spirit. Highlight experiences where you successfully worked with others to achieve a common goal, as this will resonate well with the interviewers.
