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- Tasks: Support schools with IT issues and gain hands-on experience in a dynamic environment.
- Company: Join EiS, a leading digital services provider in education and public sectors.
- Benefits: Earn £15,000, enjoy 25 days leave, and access great perks like gym discounts.
- Other info: Be part of a diverse team committed to social impact and professional growth.
- Why this job: Kickstart your IT career with structured training and mentorship while making a real impact.
- Qualifications: GCSEs in English and Maths, plus a passion for technology and customer service.
The predicted salary is between 12000 - 18000 £ per year.
Location: Hybrid/Kings Hill, Kent
Salary/package: £15,000 per annum
Contract type: Apprenticeship (21 months, including EPA)
Hours: Full time, 37 hours per week
Apprenticeship Course: Information Support Technician Level 3 (RITTech)
Due to the nature of work being carried out, a Basic DBS check (provided by the Company) will be carried out, please consider this before submitting your application.
As an IT Support Apprentice at EiS, you’ll begin your career in technology by gaining hands-on experience supporting schools, academies, and clients across a wide range of IT services. With structured training, dedicated mentoring, and real-world problem-solving, this apprenticeship offers a strong foundation for anyone looking to develop as an IT professional.
Who we are
EiS, part of Commercial Services Group (CSG), is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors. Our focus is on helping clients adapt and succeed through cutting-edge technologies, deep expertise, and a commitment to reinvesting in frontline services.
Why this role matters
As the first point of contact for many schools and education customers, you will play a key role in ensuring they receive fast, friendly, and effective IT support. From resolving everyday technical issues to assisting with more complex problems alongside the wider Help Desk team, your work will directly support teachers, school staff, and learners. This role is vital in keeping IT services running smoothly and helping educational environments stay secure, reliable, and efficient.
What you’ll be doing:
- Responding to IT support requests via phone, Help Desk chat, and email in line with EiS KPIs and SLAs.
- Following approved ICT procedures when handling support requests.
- Providing information to help resolve incidents and escalating where necessary.
- Managing calls to EiS standards, including accurate and detailed call notes.
- Allocating unresolved calls promptly using agreed procedures.
- Maintaining clear records of actions taken and keeping relevant individuals informed.
- Building and maintaining knowledge of school ICT systems while working closely with the Help Desk team.
- Supporting other ICT support teams and project teams when required.
- Participating fully in training programmes and the Information Support Technician Level 3 apprenticeship pathway.
- Carrying out any additional duties reasonably aligned to the role.
- Complete all mandatory cyber security and risk management training and keep your knowledge up to date.
- Protect the confidentiality, availability, and integrity of personal data processed by EiS.
- Report any data disclosed in error as part of our commitment to strong information governance.
What we’re looking for:
- GCSEs (or equivalent) including English and Maths at grade 4 or above.
- Willingness to undergo a basic DBS check.
- Experience using computers and common IT tools.
- Familiarity with operating systems such as Windows and macOS.
- Any customer service experience is advantageous.
- Evidence of personal IT projects, school IT work, or voluntary technical support is desirable.
- Strong listening and communication skills (written, verbal, and telephone).
- Excellent customer service and a professional, friendly manner.
- Ability to explain technical issues simply and clearly.
- Good organisation, record-keeping, and administrative skills.
- Ability to work well under pressure and meet deadlines.
- Logical approach to troubleshooting using available resources.
- Strong team player with self-motivation and initiative.
- Excellent timekeeping and attention to detail.
- Eagerness to learn new technologies and follow structured processes.
- Understanding of confidentiality and data protection (training provided).
- Interest in current and emerging technologies.
- Good command of written and spoken English.
What you’ll get in return:
- Salary of £15,000 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Pension scheme with minimum 3% employee and 6% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive well-being programme
- Tailored learning and development support throughout your apprenticeship
- A dedicated mentor and structured pathway to help launch your IT career
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions, and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We’re also committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
IT Support Apprentice in Kings Hill employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT or education. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for IT support roles and make sure you can explain technical issues simply and clearly.
✨Tip Number 3
Show off your passion for tech! Bring up any personal projects or experiences you've had with IT. This will demonstrate your eagerness to learn and grow in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a fantastic team at EiS.
We think you need these skills to ace IT Support Apprentice in Kings Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IT Support Apprentice role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Tech Skills: Don’t be shy about showcasing any personal IT projects or relevant experience you have. Whether it’s school work or voluntary support, let us know how you've engaged with technology and problem-solving.
Communicate Clearly: Since this role involves a lot of communication, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your strong command of English, which is super important for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at EiS!
How to prepare for a job interview at Commercial Services
✨Know Your Tech Basics
Brush up on your knowledge of common operating systems like Windows and macOS. Be ready to discuss any personal IT projects or experiences you've had, as this shows your passion for technology and problem-solving.
✨Practice Customer Service Scenarios
Since you'll be the first point of contact for clients, think about how you would handle various customer service situations. Practising responses to common IT support queries can help you feel more confident during the interview.
✨Show Off Your Communication Skills
Prepare to explain technical issues in simple terms. The interviewers will be looking for your ability to communicate effectively, so practice articulating your thoughts clearly and concisely.
✨Demonstrate Your Eagerness to Learn
Express your enthusiasm for learning new technologies and following structured processes. Share examples of how you've taken the initiative to learn something new, whether through coursework, self-study, or hands-on experience.