At a Glance
- Tasks: Provide IT support to schools, resolving technical issues and ensuring smooth operations.
- Company: Join EiS, a leading digital services provider for education and public sectors.
- Benefits: Enjoy a competitive salary, generous leave, and access to learning opportunities.
- Other info: Be part of a diverse team committed to inclusion and community impact.
- Why this job: Make a real difference in education by supporting reliable IT services.
- Qualifications: 1+ years of IT support experience and strong Microsoft 365 knowledge.
Location: Kings Hill / Hybrid
Salary/package: £25,949.96 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
The Help Desk Engineer role sits at the heart of our support service, providing day-to-day IT support to schools and education customers. You will play a key role in resolving technical issues quickly and keeping systems running smoothly. This position would suit someone with around 1+ years of IT support experience who is looking to build their skills across Microsoft 365, devices and core IT systems within a supportive team.
Who we are
EiS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.
Why this role matters
The Help Desk Engineer plays a key role in supporting schools with reliable IT services, ensuring users can access the systems they need to teach and learn effectively. This is a practical, customer-facing role where problem solving and communication are essential, with responsibility for resolving technical issues and delivering a consistent support experience.
What you’ll be doing
- Managing incoming requests as a Help Desk Engineer (Education) via phone, email and chat.
- Providing support for Microsoft 365 including Outlook, Teams, SharePoint and Office applications.
- Troubleshooting issues across laptops, desktops and mobile devices.
- Supporting user accounts, passwords and access within Microsoft 365.
- Resolving incidents remotely in line with service level targets.
- Working with senior engineers to escalate and resolve more complex issues.
- Supporting schools with general IT systems including basic server and network issues.
- Maintaining accurate records of tickets, actions and resolutions.
- Building strong relationships with school staff and internal teams.
- Sharing knowledge and supporting less experienced colleagues when needed.
What we’re looking for
- Proven experience in an IT support or Help Desk role.
- Strong understanding of Windows and Microsoft 365.
- The ability to diagnose and resolve technical issues.
- Excellent communication and customer service skills.
- A proactive and solutions-focused approach.
- The ability to prioritise workload in a busy environment.
What you’ll get in return
- Salary of £25,948 per annum.
- 25 days annual leave, rising to 27 after 4 years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Access to Learning & Development opportunities via our CSG Academy.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Helpdesk Engineer in Kings Hill employer: Commercial Services
EiS, part of Commercial Services Group, is an exceptional employer that prioritises employee growth and development within a supportive team environment. Located in Kings Hill, we offer a competitive salary, generous annual leave, and access to our CSG Academy for continuous learning, all while making a meaningful impact in the education sector. Our commitment to inclusion and community reinvestment ensures that every team member feels valued and empowered to contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Engineer in Kings Hill
✨Tip Number 1
Get to know the company! Research EiS and understand their mission in supporting education. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the Help Desk Engineer role is all about resolving technical issues, try some mock scenarios or common IT problems. This will boost your confidence during the interview.
✨Tip Number 3
Show off your communication skills! Be ready to explain technical concepts in simple terms. Remember, you’ll be dealing with school staff who may not be tech-savvy, so clarity is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at EiS.
We think you need these skills to ace Helpdesk Engineer in Kings Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and skills relevant to the Help Desk Engineer role. We want to see how your background aligns with what we do, so don’t be shy about showcasing your knowledge of Microsoft 365 and troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting schools and how your proactive approach can make a difference. We love seeing enthusiasm, so let your personality come through!
Be Clear and Concise:When filling out your application, keep your responses clear and to the point. We appreciate straightforward communication, just like you’ll be using in the role. Avoid jargon unless it’s relevant to the position!
Apply Through Our Website:We encourage you to apply directly through our website for the best experience. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Commercial Services
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 and common IT issues. Familiarise yourself with Outlook, Teams, and SharePoint, as well as troubleshooting techniques for laptops and desktops. This will help you answer technical questions confidently.
✨Practice Your Communication Skills
Since this role is customer-facing, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with how you communicate solutions. Clear communication can make all the difference in resolving issues effectively.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Think about specific challenges you faced and how you approached them. This will demonstrate your proactive and solutions-focused mindset during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you might encounter, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
