At a Glance
- Tasks: Provide hands-on IT support across multiple sites, resolving issues quickly.
- Company: Join Cantium Business Solutions, a dynamic and community-focused tech company.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Full UK driving licence and access to a vehicle essential.
- Why this job: Make a real difference by keeping customer IT systems running smoothly.
- Qualifications: Experience in customer-facing IT support and strong troubleshooting skills required.
Location: Field-based across Kent
Salary/package: £27,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
The Field Desktop Support Engineer plays a key role within Cantium Business Solutions, delivering hands-on IT support to customers across multiple sites. This is an opportunity to make a real difference on the ground, resolving issues quickly and ensuring users can work effectively day to day.
This role would suit someone with existing service desk experience looking to move into a field-based position, offering exposure to a wide range of systems, environments and customer needs. Due to the nature of working being carried out, it's essential for applicants to have a clean Full UK Driving Licence and access to their own vehicle.
Who we are
Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation, Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why this role matters
You will play a key role in keeping customer IT systems running smoothly, ensuring users receive timely and effective support across a range of technical issues. This is a role where strong problem-solving and customer service are essential, with responsibility for resolving on-site issues and acting as a key link between users and specialist support teams.
What you’ll be doing
- Providing on-site IT support to customers across multiple locations.
- Diagnosing and resolving hardware issues across desktops, laptops and printers.
- Resolving operating system and software application issues.
- Supporting mobile devices, including setup and troubleshooting.
- Setting up and maintaining desk environments including monitors and docking stations.
- Recording and managing support requests in line with service standards.
- Escalating complex issues to specialist teams where needed.
- Supporting installations, upgrades and deployments of desktop equipment.
- Working closely with users and third-party suppliers to resolve incidents.
- Contributing to knowledge sharing and improving support processes.
What we’re looking for
- Experience working in a customer-facing IT support environment.
- Strong troubleshooting skills across hardware and software.
- The ability to manage multiple tasks and work to deadlines.
- Excellent communication and the ability to explain technical issues clearly.
- A proactive and solutions-focused approach.
- Good working knowledge of Microsoft environments and desktop systems.
- Awareness of IT service processes and service level standards.
- A full UK driving licence and access to a vehicle.
What you’ll get in return
- Salary of £27,000 per annum.
- 25 days annual leave, rising to 27 after four years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Access to Learning & Development opportunities via our CSG Academy.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Field Desktop Support Engineer in Kings Hill employer: Commercial Services
Cantium Business Solutions is an exceptional employer, offering a dynamic work environment where employees can make a tangible impact in the public sector. With a strong focus on employee development through the CSG Academy, competitive benefits including generous annual leave and a supportive culture that values diversity and inclusion, this field-based role across Kent provides a unique opportunity to grow professionally while contributing to local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Desktop Support Engineer in Kings Hill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Commercial Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Commercial Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Commercial Services!
✨Direct Apply to Commercial Services
Let's not forget to apply directly through the Commercial Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Desktop Support Engineer in Kings Hill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Commercial Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Commercial Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Commercial Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
