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For Companies At a Glance
- Tasks: Manage IT service requests, user accounts, and hardware orders while ensuring smooth operations.
- Company: Join a dynamic organisation known for innovation and customer-led services across the UK.
- Benefits: Enjoy a competitive salary, flexible working, and perks like discounts and wellbeing programmes.
- Why this job: Make a real impact on IT efficiency and client satisfaction in a supportive team environment.
- Qualifications: Familiarity with Microsoft Admin Portals and strong communication skills are essential.
- Other info: Opportunities for professional development and a commitment to inclusivity await you.
Location: Kings Hill/Hybrid
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Salary: £24,500
Contract Type: Permanent
Hours: Full-time 37 hours per week
About the Role
Are you an organised and customer-focused IT professional with a knack for solving problems? We’re looking for a proactive Junior Service Request Engineer
to join our Service Request Team. In this role, you’ll take ownership of service request duties across all internal and external clients, ensuring smooth IT operations and first-class support. From managing user accounts and resolving incidents to handling hardware orders and maintaining accurate asset records, your work will help keep systems running seamlessly.
Who We Are
We are a dynamic and agile organisation, home to several established traded brands that deliver services to external organisations. Our culture is built around four core principles – Fast, Connected, Insight Driven, and Customer-Led – which guide how we deliver high-quality back-office services. By focusing on innovation, collaboration, and customer experience, we’re building a reputation as a trusted and forward-thinking partner for organisations across the UK.
Why This Role Matters
As a Junior Service Request Engineer, you’ll be the first line of defence in ensuring our IT services meet user needs. Whether it’s installing software, reconciling hardware deliveries, or managing user access, your role directly impacts the efficiency, security, and satisfaction of our clients. You’ll also play a part in maintaining compliance with ISO standards, ensuring our IT operations are both robust and future-ready.
What You’ll Be Doing
Managing incoming tickets from end-users, covering service requests and incidents
Installing and licensing software in response to user needs
Ordering and reconciling hardware and peripherals, following up on discrepancies as needed
Maintaining adequate stock and accurate inventory records for IT assets
Managing asset records, including software licenses, warranties, contracts, and support agreements
Producing regular and ad-hoc reports from asset and peripheral registers
Supporting updates to client technologies and systems
Administering Active Directory, Azure Active Directory, Intune, and cloud-based portals
Managing user accounts, access, security groups, and permissions
Assisting with additional IT duties as required in line with skillset
Supporting ISO 9001:2015 and 27001:2017 standards through accurate process and compliance management
What We’re Looking For
Familiarity with Microsoft Admin Portals and Service Desk operations
Ability to work independently and collaboratively within a team
Excellent written and verbal communication skills
Strong customer service ethos and problem-solving ability
Proactive in identifying efficiencies and improvements
Initiative in personal learning and development
CMDB administration
Microsoft 365, Office 365, licensing
Microsoft Admin Portal, Azure AD, Intune
What You’ll Get in Return
£24,500 per annum salary
25 days annual leave plus bank holidays
Employer pension contribution
Life assurance and wellbeing programmes
Retail and lifestyle discount schemes
Flexible hybrid working arrangements
Opportunities for professional development and career progression
Why Cantium and CSG?
Part of CSG – a purpose-driven organisation with £800 million+ in annual revenue
25% year-on-year growth and £77 million in social value returned to the public sector
Work that makes a difference across education, government, and communities
Opportunities for career progression in a dynamic and inclusive environment
Inclusion & Accessibility
We are committed to building a workplace where everyone feels respected and valued. We welcome applicants from all backgrounds and will support any adjustments needed throughout the recruitment process. Let us know how we can help
Junior Service Request Engineer employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Request Engineer
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Microsoft Admin Portals, Azure Active Directory, and Intune. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. Be ready to discuss how you approached these challenges and the impact your solutions had on user satisfaction.
✨Tip Number 3
Research our company culture and values, particularly our focus on being Fast, Connected, Insight Driven, and Customer-Led. Tailor your responses in interviews to reflect how your personal ethos aligns with these principles.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics. This not only shows your interest in the position but also helps you assess if the company is the right fit for you.
We think you need these skills to ace Junior Service Request Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Junior Service Request Engineer position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with IT support, service desk operations, or customer service. Mention specific tools or technologies you are familiar with, such as Microsoft Admin Portals or Azure Active Directory.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your problem-solving abilities and customer-focused mindset. Use examples from your past experiences to demonstrate how you can contribute to the team and improve IT operations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT role.
How to prepare for a job interview at Commercial Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Junior Service Request Engineer. Familiarise yourself with tasks like managing service requests, installing software, and maintaining asset records. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Highlight your customer service ethos and proactive approach to problem-solving, as these are key traits for this role.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Admin Portals, Azure Active Directory, and Intune. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Emphasise Teamwork and Communication
Since the role involves collaboration, be prepared to discuss how you work within a team. Share examples of effective communication and how you’ve contributed to a positive team environment in previous roles.
