At a Glance
- Tasks: Provide top-notch technical support via calls, chat, and in person.
- Company: Join Cantium Business Solutions, a leader in IT services for public and private sectors.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a pension scheme with employer contributions.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Kickstart your career in IT while making a real difference in service delivery.
- Qualifications: Strong communication skills and experience in troubleshooting technical issues.
The predicted salary is between 25948 - 25949 £ per year.
Requirements
- Excellent communication skills, with the ability to explain technical issues clearly to non‑technical users.
- Experience diagnosing and resolving technical issues, and providing advice on systems, products, and services.
- A proactive approach to problem‑solving, with the ability to manage multiple tasks and maintain high standards of service delivery.
- Familiarity with IT service management tools, incident management, and ticketing systems.
Responsibilities
- Deliver technical support across multiple channels, including calls, chat, and in person, in line with service level targets and KPIs.
- Diagnose, troubleshoot, and resolve complex IT issues, applying solutions and sharing knowledge with colleagues.
- Maintain accurate records of incidents and requests, ensuring clear documentation of actions taken.
- Collaborate with external suppliers and internal teams to resolve escalated issues effectively.
- Stay up to date with IT trends to provide informed recommendations and improve service delivery.
- Ensure compliance with security protocols, safeguarding company data and preventing unauthorised access.
- Contribute to team development by supporting new colleagues, updating knowledge articles, and creating new resources.
- Work with other departments to align IT support with wider business objectives.
- Technologies
- Support
- Security
- More
We are Cantium Business Solutions, a specialist provider of IT and back‑office services helping organisations across the public and private sectors improve efficiency and focus on what they do best.
As part of Commercial Services Group, the UKs largest local authority trading company, we combine a strong public sector ethos with innovation and growth across our service lines.
This is a permanent, full‑time Junior Helpdesk Engineer role based in a hybrid arrangement in Kings Hill, Kent, with a salary of £25,948.96 per annum.
We offer 25 days annual leave rising to 27 after 4 years, a birthday day off, one concessionary day during the Christmas period, a pension scheme with 4% employer contribution, life assurance cover, and hybrid working.
Due to the nature of the work, a Basis DBS check provided by us will be carried out.
We are committed to inclusion, accessibility, and reasonable adjustments throughout our application and interview process.
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Junior Helpdesk Engineer employer: Commercial Services
Global Education Supplies (GES) is an exceptional employer, offering a supportive and collaborative work culture that values employee growth and development. With a competitive salary of £26,000 per annum, generous benefits including 25 days annual leave, hybrid working options, and access to learning opportunities through the CSG Academy, GES provides a meaningful career path for those looking to thrive in the sales support field. Located in Aylesford, this role not only allows you to contribute to a growing team but also to make a positive impact in the education sector on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Helpdesk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Commercial Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Commercial Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Commercial Services!
✨Direct Apply to Commercial Services
Let's not forget to apply directly through the Commercial Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Helpdesk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Commercial Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Commercial Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Commercial Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
