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For Companies At a Glance
- Tasks: Provide first-line HR and payroll support to employees via phone, email, and live chat.
- Company: Join HR Connect, part of the Commercial Services Group, a trusted employer in HR services.
- Benefits: Enjoy a competitive salary, 25 days leave, life assurance, and wellness programmes.
- Why this job: Kickstart your HR career while making a real difference for thousands of employees.
- Qualifications: Understanding of HR/payroll processes, attention to detail, and a proactive attitude.
- Other info: Be part of a rapidly growing company with excellent career progression opportunities.
The predicted salary is between 24309 - 24309 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £24,309.07 per annum (£1000 Market Premium)
Contract type: Permanent
Hours: Full time, 37 hours per week
Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect, part of the Commercial Services Group (CSG) as a HR & Payroll Helpdesk Assistant and play a key role in delivering excellent service to thousands of employees across Kent and beyond.
Who we are
HR Connect, part of the Commercial Services Group (CSG) provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people-first approach.
Why this role matters
As a HR & Payroll Helpdesk Assistant, you’ll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connect's high standards.
What you’ll be doing
- Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.
- Ensure employees receive the correct documentation and are paid accurately and on time.
- Retrieve data and provide advice or solutions to resolve queries efficiently.
- Accurately update and maintain HR and payroll data across systems and personnel files.
- Build strong working relationships with internal and external stakeholders.
- Contribute to team knowledge sharing and continuous improvement initiatives.
What we’re looking for
- Good understanding of HR/payroll processes and employment legislation.
- High attention to detail and commitment to confidentiality.
- Confident IT user with experience in MS Office.
- Team player with a proactive, can-do attitude.
- Willingness to learn, adapt and contribute to a culture of continuous improvement.
What you’ll get in return
- Salary of £24,309.07 per annum + £1000 Market Premium
- 25 days annual leave, plus your birthday off
- Life assurance cover (4x salary)
- Pension scheme with 4% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
HR & Payroll Helpdesk Assistant employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR & Payroll Helpdesk Assistant
✨Tip Number 1
Network like a pro! Reach out to current employees at HR Connect on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common HR and payroll scenarios. Think about how you'd handle specific queries or issues. This will show you're ready to jump in and make an impact from day one!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common HR software and tools. Being confident with IT can set you apart, especially since you'll be handling data and documentation regularly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at HR Connect.
We think you need these skills to ace HR & Payroll Helpdesk Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in HR and payroll. We want to see how your skills align with the role, so don’t hold back on showcasing your understanding of HR processes!
Show Off Your Attention to Detail: As a HR & Payroll Helpdesk Assistant, accuracy is key! When you’re filling out your application, double-check for any typos or errors. We appreciate candidates who take pride in their work and pay attention to the little things.
Be Yourself: We love a good personality! Don’t be afraid to let your unique voice shine through in your application. Share your passion for HR and payroll, and how you can contribute to our team’s culture of continuous improvement.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you quickly!
How to prepare for a job interview at Commercial Services
✨Know Your HR Basics
Brush up on your understanding of HR and payroll processes, as well as employment legislation. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific instances where you caught errors or improved processes.
✨Practice Customer Service Scenarios
As a HR & Payroll Helpdesk Assistant, you'll be providing first-line support. Think of common queries you might encounter and practice how you would respond. This will help you convey your proactive, can-do attitude during the interview.
✨Demonstrate Your IT Skills
Familiarise yourself with MS Office and any other relevant software. Be ready to discuss how you've used technology in previous roles to improve efficiency or solve problems, as this will show you're a confident IT user.
