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- Tasks: Support customers via phone, email, and live chat while managing Payroll/HR data.
- Company: Join HRConnect, an award-winning HR services team under the Commercial Services Group.
- Benefits: Enjoy 25 days holiday, birthday off, discounts, life assurance, and a culture of growth.
- Why this job: Be part of a dynamic team focused on customer service and professional development.
- Qualifications: Strong communication skills, customer service experience, and proficiency in Microsoft Office required.
- Other info: This is a temporary maternity cover contract based in Kings Hill, Kent.
The predicted salary is between 18400 - 25800 £ per year.
HR Helpdesk Assistant £23,150pa Hybrid/Kings Hill, Kent This is a temporary maternity cover contract. Do you have excellent communication skills and a confident telephone manner? Do you have proven experience within a customer service based role? HRConnect are looking for a dedicated individual with a can-do approach to join their HR Delivery team. The successful candidate will be responsible for providing an effective and comprehensive service to assist in the delivery of all Payroll/HR Services ensuring high levels of customer service and a timely delivery. In return we will offer you – 25 days holiday, plus bank holidays Never work a birthday again! You receive an extra day off for it to enjoy however you wish! Generous discount scheme, including gym and retail Life assurance cover Health cash plan initiative A culture of progression and development Plus many more perks Key duties – Provide first line support via phone, email and live chat facilities to customers, adhering to all Service Level Agreements in place and ensuring customers are kept regularly updated in line with company standards Update and amended Payroll and HR data in accordance with appropriate procedures, regulations and standards Develop and proactively maintain strong working relationships with internal colleagues, customers, clients and suppliers by keeping in regular contact Maintain relevant entries on employee records on the Payroll/HR systems, call log system and electronic personnel files ensuring the quality and integrity of employee data, adhering to Data Protection Actively keep up to date with relevant regulations, legislation and statutory requirements What we need from you – Excellent communication skills, particularly a strong telephone manner Proven experience within a customer service based role High level of computer literacy, including Microsoft Office packages A keen attention to detail and accuracy Ability to organise own workload and work under pressure to deliver to tight deadlines About HRConnect Part of the Commercial Services Group, HR Connect have an enviable history of success and are an award-winning HR services delivery team. The services they provide range from specialist education recruitment services and DBS services through to an Occupational Health Division, the team are focused on providing outstanding customer service and expertise in the form of Payroll, HR Administration and HR Advisory Services. About Commercial Services Group Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 29 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more
HR Helpdesk Assistant employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Helpdesk Assistant
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role requires excellent communication skills and a confident telephone manner, think of specific examples where you successfully handled customer inquiries or resolved issues.
✨Tip Number 2
Familiarize yourself with HR processes and payroll systems. Being knowledgeable about these areas will not only help you answer questions confidently but also demonstrate your commitment to the role and the company.
✨Tip Number 3
Prepare to discuss how you manage your workload under pressure. This position requires the ability to meet tight deadlines, so share strategies you use to stay organized and efficient in a fast-paced environment.
✨Tip Number 4
Show enthusiasm for the company's culture and values. Research HR Connect and Commercial Services Group to understand their mission and how you can contribute to their success, which will make you stand out as a candidate who aligns with their goals.
We think you need these skills to ace HR Helpdesk Assistant
Some tips for your application 🫡
Highlight Communication Skills: Make sure to emphasize your excellent communication skills in your application. Provide specific examples of how you've successfully communicated with customers in previous roles, especially over the phone.
Show Customer Service Experience: Detail your proven experience in customer service roles. Mention any relevant positions you've held and describe how you handled customer inquiries or issues effectively.
Demonstrate Attention to Detail: Since the role requires a keen attention to detail, include examples from your past work where accuracy was crucial. This could be related to data entry, maintaining records, or adhering to regulations.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'HR Services', 'Payroll', and 'Service Level Agreements' to show that you understand the role and its requirements.
How to prepare for a job interview at Commercial Services
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate clearly and confidently. Practice answering questions in a concise manner and consider how you can convey complex information simply.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles and provide specific examples of how you've handled challenging situations. This will show that you have the necessary experience and a can-do attitude that HRConnect is looking for.
✨Familiarize Yourself with Payroll and HR Processes
Understanding the basics of payroll and HR services will give you an edge. Research common practices and regulations related to these areas so you can speak knowledgeably about them during the interview.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. You might share examples of how you've maintained data integrity or managed records effectively in past positions.
