At a Glance
- Tasks: Provide on-site IT support and troubleshoot hardware and software issues.
- Company: Join Cantium Business Solutions, a dynamic leader in public sector IT services.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Full-time role with great career development opportunities and a focus on inclusion.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 26998 - 27000 £ per year.
Salary: £26,998 - 27,000 per year
Requirements
- Experience working in a customer-facing IT support environment.
- Strong troubleshooting skills across hardware and software.
- The ability to manage multiple tasks and work to deadlines.
- Excellent communication and the ability to explain technical issues clearly.
- A proactive and solutions-focused approach.
- Good working knowledge of Microsoft environments and desktop systems.
- Awareness of IT service processes and service level standards.
- A full UK driving licence and access to a vehicle.
Responsibilities
- Provide on-site IT support to customers across multiple locations.
- Diagnose and resolve hardware issues across desktops, laptops and printers.
- Resolve operating system and software application issues.
- Support mobile devices, including setup and troubleshooting.
- Set up and maintain desk environments including monitors and docking stations.
- Record and manage support requests in line with service standards.
- Escalate complex issues to specialist teams where needed.
- Support installations, upgrades and deployments of desktop equipment.
- Work closely with users and third-party suppliers to resolve incidents.
- Contribute to knowledge sharing and improving support processes.
We are Cantium Business Solutions, part of Commercial Services Group, delivering high-quality back-office and IT services to the public sector. We are a dynamic and agile business guided by Fast, Connected, Insight-Driven and Customer-Led principles, and as part of CSG, the UK's largest local authority-owned trading organisation, we reinvest profits into local communities. This is a full-time, permanent field-based role across Kent, offering a salary of £27,000 per annum, 25 days annual leave rising to 27 after four years, a Birthday Day Off, one concessionary day during the Christmas period, a pension scheme with 4% employer contribution, life assurance cover, and access to Learning & Development opportunities via our CSG Academy. We are committed to inclusion, accessibility, and creating a workplace where everyone feels valued and respected.
Field Desktop Support Engineer employer: Commercial Services
Cantium Business Solutions is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to reinvesting profits into local communities, employees enjoy competitive benefits such as 25 days of annual leave, a generous pension scheme, and access to the CSG Academy for continuous learning. This field-based role across Kent not only provides meaningful work in IT support but also fosters a proactive and customer-led environment where every team member's contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Field Desktop Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Commercial Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Commercial Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Commercial Services!
✨Direct Apply to Commercial Services
Let's not forget to apply directly through the Commercial Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Desktop Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Commercial Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Commercial Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Commercial Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
