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- Tasks: Join us as an Engagement and Triage Officer, processing referrals and connecting participants with vital support.
- Company: CSG is a leading global provider in Education and Public Sector services, operating in 86 countries.
- Benefits: Enjoy 25 days holiday, flexible working, life assurance, and a culture of progression.
- Why this job: Make a real difference for individuals facing employment barriers in a dynamic and supportive environment.
- Qualifications: Level 2 education or equivalent experience, strong communication skills, and IT proficiency required.
- Other info: Enhanced DBS check needed; we value diversity and welcome applications from all backgrounds.
The predicted salary is between 24310 - 30400 £ per year.
Salary: £24,310
Location: Aylesford/Hybrid (remote but flexibility to attend meetings)
Why Join CSG?
CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands. Our services span HR, IT, Energy, Education Resources, Procurement and more. With consistent annual growth of 25%, CSG continues to expand through a strategic combination of organic growth, acquisitions, and joint ventures. It’s a dynamic and inspiring time to become part of a rapidly evolving organisation and help shape its future.
What You’ll Bring:
The Education People have a fantastic opportunity for an organised, proactive and people-focused individual to join our Supported Employment Service as an Engagement and Triage Officer. This role is key to ensuring that participant referrals are effectively processed and triaged in line with key performance indicators and contractual obligations. You will be an integral part of the team, helping connect participants with the right support at the right time. We’re looking for someone with excellent communication and customer service skills, confident with databases, and passionate about making a difference for individuals facing barriers to employment. Due to the nature of this role, an Enhanced DBS check (provided by the Company) will be required.
What You’ll Achieve:
- Process participant referrals and enter data into the service database accurately and efficiently.
- Monitor and manage referral and enquiry inboxes to ensure timely responses to stakeholders and potential participants.
- Respond to phone enquiries professionally, providing information about the service and referral methods.
- Triage participants to determine needs, eligibility, and the most appropriate service pathway.
- Work closely with internal team members and external stakeholders to identify and develop new referral pathways.
- Liaise with referring partners and provide updates to ensure continuity and quality of service.
- Attend meetings and support the Engagement and Triage Lead in administrative and business support duties.
- Maintain and handle confidential information in line with GDPR and internal policies.
What We Offer:
- 25 days holiday
- Cycle to work scheme
- Life assurance cover
- Access to Kent Rewards
- A culture of progression and development
- Flexible working arrangements
What We Require:
- Educated to Level 2 or equivalent practical experience
- Experience of data entry and working with databases
- Proven ability to work to deadlines and at pace
- Excellent communication skills and a customer-focused mindset
- Ability to work independently and as part of a team
- Strong IT proficiency, especially with Microsoft Office
- Understanding of GDPR and confidentiality principles
- Awareness of barriers to employment and social exclusion
- Willingness to develop knowledge of Supported Employment and IPS (Individual Placement and Support)
About Commercial Services Group
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. Generating over £800m in annual revenue, CSG supports over 16,000 education and public sector clients worldwide. CSG is dedicated to creating an inclusive workplace that values diversity. We welcome applications from qualified individuals of all backgrounds and are committed to providing reasonable adjustments during the recruitment process.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know.
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement and Triage Lead
✨Tip Number 1
Familiarise yourself with the key performance indicators and contractual obligations relevant to the role. Understanding these metrics will help you demonstrate your ability to meet targets during discussions.
✨Tip Number 2
Network with current or former employees of CSG, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Brush up on your knowledge of GDPR and confidentiality principles, as these are crucial for handling sensitive information in this role. Being able to discuss these topics confidently will show your preparedness.
✨Tip Number 4
Prepare examples of how you've successfully triaged or managed referrals in previous roles. Highlighting your experience in similar situations will help illustrate your capability to excel in this position.
We think you need these skills to ace Engagement and Triage Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Engagement and Triage Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in data entry, customer service, and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and work effectively in a team.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting individuals facing barriers to employment. Provide specific examples of how your background and skills make you a suitable candidate for this role, and mention your understanding of GDPR and confidentiality principles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Engagement and Triage Officer role.
How to prepare for a job interview at Commercial Services
✨Showcase Your Communication Skills
As an Engagement and Triage Officer, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully handled customer inquiries or collaborated with team members.
✨Familiarise Yourself with GDPR
Understanding GDPR and confidentiality principles is crucial for this role. Brush up on these topics before the interview, and be ready to discuss how you would handle sensitive information in line with these regulations. This will show your awareness of the responsibilities that come with the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to triage participants effectively. Think of scenarios where you had to prioritise tasks or manage multiple enquiries at once. Practising your responses can help you articulate your thought process during the interview.
✨Demonstrate Your Passion for Supporting Others
This role is all about making a difference for individuals facing barriers to employment. Be ready to share your motivations for wanting to work in this field and any relevant experiences that highlight your commitment to helping others. This personal touch can set you apart from other candidates.
