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- Tasks: Provide top-notch support to schools on financial procedures and software systems.
- Company: Join The Education People, a leading provider of services in the education sector.
- Benefits: Enjoy a competitive salary, flexible working, and 25 days annual leave plus bank holidays.
- Why this job: Make a real impact in education while developing your skills in a supportive environment.
- Qualifications: A relevant financial qualification or experience in finance/customer service is required.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 27642 - 27642 £ per year.
Location: Hybrid working with a flexible base at Aylesford
Salary/package: £27,642 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
We’re looking for a customer-focused and detail-oriented Customer Support Officer to The Education People, part of Commercial Services Group (CSG). This is a key role delivering high-quality support and advice to schools, academies, and trusts across Kent and beyond. If you’re organised, IT-literate, and passionate about helping the education sector, this could be your next great opportunity.
Who we are
The Education People is a leading provider of specialist services to the education sector, supporting schools, academies, and multi-academy trusts with expert advice and training. As part of Commercial Services Group (CSG), we operate within the UK’s largest local authority trading company, helping to deliver essential services that make a real difference.
Why this role matters
School financial management is essential to educational success. As a Customer Support Officer, you’ll play a crucial role in ensuring our clients receive prompt, accurate, and practical support. You’ll be the first point of contact on our helpdesk, providing guidance on financial procedures, supporting software systems, and helping schools maintain compliance and best practice in managing their resources.
What you’ll be doing
- Acting as the first point of contact on our helpdesk, delivering excellent customer service via phone and email
- Advising on school financial procedures, including budgeting, monitoring, and account closure
- Maintaining and updating key financial resources and documentation
- Supporting and administering financial information systems and school software platforms
- Assisting in reconciling invoicing records and managing balances held on local authority accounts
- Helping schools process VAT claims and capital loan repayments
- Contributing to the promotion of Schools Financial Services products in line with our marketing strategy
- Supporting the implementation and maintenance of software tools
- Ensuring compliance with confidentiality standards and data protection regulations
What we’re looking for
- A relevant financial qualification or equivalent knowledge and experience
- Previous experience in a finance or customer service role, ideally within education
- Strong communication and interpersonal skills
- Excellent IT literacy, including Microsoft Office and finance-related systems
- Well-developed organisational and analytical skills
- Ability to work both independently and as part of a collaborative team
- An understanding of school finance systems and public sector financial regulations
- A proactive, professional approach with a strong focus on accuracy and service
What you’ll get in return
- Salary of £27,642 per annum
- 25 days annual leave plus bank holidays
- Life assurance cover
- Cycle-to-work scheme
- Access to Pluxee staff discount platform
- A strong culture of learning, progression, and internal development
- Flexible hybrid working options
- Flexitime system (please note helpdesk core hours are 9:00am–4:30pm)
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and provide reasonable adjustments throughout our recruitment and interview process. Please let us know if there is anything we can do to support you.
Customer Support Officer employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarise yourself with the specific financial procedures and software systems used in schools. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to understanding the education sector.
✨Tip Number 2
Highlight any previous experience in customer service, especially within the education or finance sectors. Be ready to share examples of how you've successfully resolved customer issues or improved processes in past roles.
✨Tip Number 3
Prepare to discuss your organisational and analytical skills during the interview. Think of specific instances where you've managed multiple tasks or analysed data to improve outcomes, as these are crucial for the Customer Support Officer role.
✨Tip Number 4
Show your enthusiasm for the education sector and the impact of financial management on schools. Research current trends and challenges in school finance to engage in meaningful conversations during your interview.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and finance. Emphasise any previous roles where you provided support or advice, particularly in an educational context.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the education sector and your understanding of school financial management. Mention specific skills that align with the job description, such as IT literacy and organisational skills.
Highlight Relevant Qualifications: If you have a financial qualification or equivalent experience, make it prominent in your application. This will demonstrate your capability to handle the financial aspects of the role effectively.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples in your application of how you've successfully interacted with clients or colleagues in previous positions. This could be through phone, email, or face-to-face interactions.
How to prepare for a job interview at Commercial Services
✨Know Your Customer Support Basics
Brush up on your customer service skills, especially in a financial context. Be prepared to discuss how you would handle common queries from schools regarding financial procedures and software systems.
✨Demonstrate Your IT Literacy
Since the role requires excellent IT skills, be ready to talk about your experience with Microsoft Office and any finance-related systems. You might even want to mention specific software you've used in previous roles.
✨Showcase Your Organisational Skills
The job involves maintaining and updating key financial resources. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your attention to detail and organisational abilities.
✨Understand the Education Sector
Familiarise yourself with the challenges schools face regarding financial management. Showing that you understand the education sector and its regulations will demonstrate your commitment and suitability for the role.
