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- Tasks: Analyse data and create reports to help customers manage energy use and reduce carbon emissions.
- Company: LASER Energy provides innovative energy management solutions, supporting the public sector towards net zero.
- Benefits: Enjoy 25 days annual leave, birthday off, discounts, life assurance, and career development opportunities.
- Why this job: Make a real impact on sustainability while developing your skills in a dynamic, supportive environment.
- Qualifications: Strong analytical skills, excellent communication, proficiency in Microsoft Office, and a passion for sustainability.
- Other info: Hybrid working model available; we value diversity and support applicants from all backgrounds.
The predicted salary is between 24740 - 27600 £ per year.
Location: Hybrid / Kings Hill, Kent
Salary/package: £24,740 per annum
Contract type: Permanent
Hours: Full time
We’re looking for a proactive, detail-oriented Customer Service Data Specialist to join the LASER Energy team. In this important role, you’ll deliver insightful data analysis and reporting that helps our customers manage their energy consumption and carbon reduction targets. If you enjoy working with data, communicating with stakeholders, and want to be part of a company committed to sustainability and innovation, this is the role for you.
Who we are
LASER Energy provides end-to-end energy management and decarbonisation solutions to the public sector, supporting customers on their journey to net zero. As a leader in this field, we combine industry expertise with innovative technologies to deliver cost-effective, environmentally responsible energy services.
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), employing over 1,800 people and operating in more than 86 countries. With 33 trading businesses and expertise across HR, IT, energy, education, legal, and procurement, CSG delivers impactful services to public and private sectors.
Why this role matters
As a Customer Service Data Specialist you’ll play a vital role in helping our customers understand and optimise their utility consumption and emissions. Your data insights will support effective energy management, helping customers meet carbon reduction goals and comply with industry regulations. Your contribution will directly influence the success of LASER Bureau services and the sustainability impact we achieve together.
What you’ll be doing
- Providing proactive data analysis and tailored reporting to support energy and carbon reduction objectives
- Delivering high-quality reports using Monitoring & Targeting (M&T) software and Microsoft Office tools
- Identifying anomalies and unusual usage patterns, offering practical advice to customers
- Maintaining accuracy and clarity in all reporting, ensuring compliance with internal quality standards
- Building strong relationships with internal teams and external stakeholders, including suppliers and customer service teams
- Communicating clearly with customers through phone, email, and meetings, providing expert guidance
- Promoting continuous improvement of Bureau services by sharing best practices and innovative ideas
- Keeping up to date with energy industry regulations such as SECR and broader climate change policies
What we’re looking for
- Strong analytical and problem-solving skills with great attention to detail
- Excellent written and verbal communication skills, able to explain complex data simply
- Proficiency in Microsoft Excel, Word, Outlook, and familiarity with data analysis tools
- Ability to work collaboratively and build trusted relationships with multiple stakeholders
- Excellent organisational skills to handle multiple reporting deadlines
- A passion for the energy industry and commitment to sustainability goals
What you’ll get in return
- Salary of £24,740 per annum
- 25 days annual leave plus bank holidays
- An additional day off for your birthday
- Access to retail and gym membership discount schemes
- Life assurance coverage and health cash plan
- Participation in company-wide events
- Opportunities to develop your skills and progress your career in the energy sector
Inclusion & Accessibility
We’re committed to creating a workplace where everyone is valued. We welcome applicants from all backgrounds and will support you with any adjustments needed during the recruitment process. Please let us know how we can help.
Customer Service Data Specialist employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Data Specialist
✨Tip Number 1
Familiarise yourself with the latest energy industry regulations and sustainability practices. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the company's mission.
✨Tip Number 2
Practice your data analysis skills using Microsoft Excel and other relevant tools. Being able to showcase your proficiency in these areas during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you've successfully communicated complex data insights in previous roles. Highlighting your ability to simplify information for stakeholders will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the energy sector, especially those involved in data analysis and customer service. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Customer Service Data Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience with data analysis tools. Emphasise any relevant experience in customer service and energy management to align with the role's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the energy industry and sustainability. Mention specific examples of how your skills can contribute to LASER Energy's goals, particularly in data analysis and stakeholder communication.
Showcase Communication Skills: Since the role requires excellent written and verbal communication, consider including a brief example in your application that demonstrates your ability to explain complex data simply to non-technical stakeholders.
Highlight Continuous Improvement Mindset: Mention any experiences where you have contributed to process improvements or shared best practices in previous roles. This aligns well with the company's focus on promoting continuous improvement in their services.
How to prepare for a job interview at Commercial Services
✨Show Your Analytical Skills
As a Customer Service Data Specialist, you'll need to demonstrate your strong analytical and problem-solving skills. Be prepared to discuss specific examples of how you've used data analysis in previous roles to drive decisions or improve processes.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining complex data in simple terms, as you may need to convey insights to stakeholders who aren't data-savvy. Consider preparing a brief presentation or example report to showcase your ability.
✨Familiarise Yourself with Industry Regulations
Understanding energy industry regulations like SECR is crucial. Research these regulations before your interview and be ready to discuss how they impact the role and the company's objectives. This shows your commitment to staying informed and relevant.
✨Demonstrate Your Passion for Sustainability
Since the company is focused on sustainability and carbon reduction, express your passion for the energy sector and sustainability goals. Share any personal or professional experiences that highlight your commitment to these values.
