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- Tasks: Manage customer accounts, process payments, and resolve queries to ensure smooth financial operations.
- Company: Join CSG, the UK's largest local authority-owned trading company, supporting public services globally.
- Benefits: Enjoy a £26,000 salary, 25 days leave, life assurance, pension contributions, and wellness perks.
- Why this job: Be part of a dynamic team making a real social impact while developing your finance skills.
- Qualifications: Previous Accounts Receivable experience and strong communication skills are essential.
- Other info: Hybrid working available; we value diversity and encourage applications from all backgrounds.
Location: Hybrid/Shrewsbury, Shropshire
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Salary/package: £26,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
This is an exciting opportunity to join our dynamic team as a Credit Control Administrator, where you’ll play a key role in ensuring smooth financial operations and accurate customer account management at Commercial Services Group. This is a great opportunity to build your expertise within a respected organisation and contribute directly to the success of the Finance function.
Who we are
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO). We support over 16,000 education and public sector customers across the UK and internationally, generating over £800 million in revenue annually. As part of the Corporate Services Division, you’ll be part of a fast-growing organisation that reinvests profits into frontline public services, combining commercial performance with real social impact.
Why this role matters
The Accounts Receivable Administrator plays a vital role in maintaining accurate financial records and ensuring the timely processing of payments. By reconciling accounts, resolving customer queries, and supporting credit control, the role safeguards cash flow and strengthens customer relationships. This position is key to the smooth running and integrity of the wider Finance function.
What you’ll be doing
Download and reconcile daily bank statements (Barclays, Sage Pay) with Dynamics ledgers.
Post cash receipts, process card payments by phone, and handle cheque postings.
Allocate payments correctly, maintain accurate contact details, and update finance information in Dynamics.
Assist the credit controller with chasing outstanding customer debts.
Respond to customer account queries via email/phone and manage the Accounts inbox efficiently.
Perform ongoing Dynamics housekeeping, ensuring issues are resolved or escalated promptly.
Check overnight invoicing batch runs, coordinating with IT and Finance Manager if problems arise.
What we’re looking for
Previous Accounts Receivable experience.
Strong communication skills, both verbal and written.
Excellent organisational skills including the ability to prioritise and work under pressure.
Demonstrable customer service skills and a confident telephone manner.
Ability to adapt to changing requirements and priorities.
What you’ll get in return
Salary of £26,000 per annum
25 days annual leave, plus your birthday off
Life assurance cover (4x salary)
Pension scheme with 4% employer contribution
Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
Volunteer days and access to a comprehensive wellbeing programme
Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any
Credit Control Administrator employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Administrator
✨Tip Number 1
Familiarise yourself with the financial software mentioned in the job description, such as Dynamics and Sage Pay. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves handling customer queries and chasing debts, being articulate and confident will help you make a great impression during the interview.
✨Tip Number 3
Prepare examples from your previous experience that showcase your organisational skills and ability to work under pressure. Think of specific situations where you successfully managed multiple tasks or resolved customer issues efficiently.
✨Tip Number 4
Research Commercial Services Group and their impact on public services. Understanding their mission and values will allow you to align your answers during the interview, showing that you're genuinely interested in contributing to their success.
We think you need these skills to ace Credit Control Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in accounts receivable and credit control. Use specific examples that demonstrate your organisational skills and ability to manage customer queries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Credit Control Administrator role. Mention your enthusiasm for working with Commercial Services Group and how you can contribute to their mission.
Highlight Relevant Skills: In your application, emphasise your strong communication abilities, customer service experience, and proficiency with financial software like Dynamics. These skills are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a finance-related position.
How to prepare for a job interview at Commercial Services
✨Know Your Numbers
As a Credit Control Administrator, you'll be dealing with financial records and customer accounts. Brush up on your knowledge of basic accounting principles and be prepared to discuss how you've managed accounts receivable in the past.
✨Showcase Your Communication Skills
Strong communication is key in this role. Be ready to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle a difficult customer query, so think of examples from your previous experience.
✨Demonstrate Organisational Skills
This position requires excellent organisational abilities. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when under pressure. Consider sharing specific instances where your organisational skills made a difference.
✨Adaptability is Key
The job description mentions the need to adapt to changing requirements. Think of examples where you've successfully adapted to new processes or changes in your work environment. This will show that you're flexible and can thrive in a dynamic setting.
