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- Tasks: Join us as a Business Support Officer, managing admin, finance, and CRM systems.
- Company: CSG is a leading global provider of Education and Public Sector services, operating in 86 countries.
- Benefits: Enjoy 25 days holiday, flexible working, and a culture of progression.
- Why this job: Make a real impact by supporting individuals facing employment barriers in a dynamic team.
- Qualifications: Level 2 education or equivalent experience, with strong IT and communication skills required.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 19300 - 27500 £ per year.
Salary: £24,310
Location: Aylesford/Hybrid (remote but flexibility to attend meetings)
Why Join CSG?
CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands. Our services span HR, IT, Energy, Education Resources, Procurement and more. With consistent annual growth of 25%, CSG continues to expand through a strategic combination of organic growth, acquisitions, and joint ventures. It’s a dynamic and inspiring time to become part of a rapidly evolving organisation and help shape its future.
What You’ll Bring:
The Education People have a fantastic opportunity for a highly organised and proactive individual to join our Supported Employment Service as a Business Support Officer. This role is vital to ensuring the smooth running of business operations, with a focus on administration, finance, CRM systems and supporting communication across the service. You’ll be an integral part of a dynamic team that supports individuals facing barriers to employment, contributing to meaningful change across the community. We’re looking for someone who enjoys working both independently and collaboratively, has excellent IT and communication skills, and thrives in a fast-paced environment.
What You’ll Achieve:
- Maintain and coordinate the team CRM system, ensuring updates are actioned and reports are run and distributed promptly to stakeholders.
- Be the first point of contact for IT and system-related queries across the service.
- Support inbound communications to the Service’s general phone line and mailbox, managing enquiries effectively and consistently.
- Manage all finance-related administrative tasks, including processing payments and claims, and liaising with the central finance team.
- Coordinate and support meetings, events and training sessions – organising venues, refreshments, agendas and taking minutes.
- Assist with marketing efforts, including social media activity and coordination with the central marketing team to produce branded materials.
- Support colleagues by distributing training materials and managing posting and collection logistics.
- Create and maintain documentation including Excel spreadsheets, Word documents and PowerPoint presentations.
What We Offer:
- 25 days holiday
- Cycle to work scheme
- Life assurance cover
- Access to Kent Rewards
- A culture of progression and development
- Flexible working arrangements
What We Require:
- Educated to Level 2 or equivalent practical experience
- Experience in business support or administration
- Proficient in Microsoft Office and CRM systems
- Strong organisational and time-management skills
- Excellent written and verbal communication
- Ability to meet deadlines and work under pressure
- Experience with data entry and maintaining records
- Understanding of GDPR and data confidentiality
- Experience working in partnership with stakeholders
- Awareness of social exclusion and barriers to access
About Commercial Services Group
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. Generating over £800m in annual revenue, CSG supports over 16,000 education and public sector clients worldwide.
CSG is dedicated to creating an inclusive workplace that values diversity. We welcome applications from qualified individuals of all backgrounds and are committed to providing reasonable adjustments during the recruitment process.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know.
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with CRM systems, as this role heavily relies on maintaining and coordinating them. Consider taking a short online course or tutorial to boost your confidence and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your organisational skills by practising time management techniques. Being able to juggle multiple tasks efficiently will show that you can thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 3
Engage with the community or organisations that focus on social inclusion and barriers to employment. This will not only enhance your understanding of the challenges faced but also demonstrate your commitment to the values of the role.
✨Tip Number 4
Prepare to discuss your experience with data confidentiality and GDPR during the interview. Having specific examples ready will show that you understand the importance of these regulations in a business support context.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business support or administration. Emphasise your proficiency in Microsoft Office and CRM systems, as well as your strong organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about supporting individuals facing barriers to employment. Mention specific examples of how you've contributed to team success in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with data entry, record maintenance, and understanding of GDPR. These skills are crucial for the Business Support Officer role and should be prominently featured.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key for this position.
How to prepare for a job interview at Commercial Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Business Support Officer. Understand how your skills in administration, finance, and communication can contribute to the smooth running of operations within the organisation.
✨Showcase Your IT Skills
Be prepared to discuss your proficiency in Microsoft Office and CRM systems. Consider bringing examples of how you've used these tools effectively in previous roles to demonstrate your capabilities.
✨Demonstrate Organisational Skills
Highlight your strong organisational and time-management skills during the interview. Share specific examples of how you've managed multiple tasks or projects under pressure, as this is crucial for the role.
✨Understand the Company Culture
Research CSG's values and commitment to diversity and inclusion. Be ready to discuss how you align with their mission and how you can contribute to creating an inclusive workplace.
