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- Tasks: Join our team to analyse processes and drive innovative improvements across divisions.
- Company: CSG is a leading provider of public sector and education procurement services globally.
- Benefits: Enjoy 25 days annual leave, life assurance, pension contributions, and wellness programmes.
- Why this job: Be part of a transformative agenda that impacts education and public services worldwide.
- Qualifications: Minimum 2 years as a Business Analyst with strong process mapping and stakeholder management skills.
- Other info: Hybrid working available; we value diversity and encourage applications from all backgrounds.
Location: Aylesford / Hybrid
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Salary/package: ÂŁ45,000
Contract type: FTC 9 months
Hours: Full time, 37 hours per week
We’re looking for an experienced Business Analyst to join our Business Improvement Team at Commercial Services Group (CSG). This is an exciting opportunity to play a key role in the Group’s transformation agenda, working across divisions to deliver innovative improvements, streamline processes, and support our vision to be the global leader in education and public sector solutions.
Who we are
Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally. Wholly owned by Kent County Council, we generate revenues of over ÂŁ500m, employ 1,800 staff, and operate across four trading portfolios: Children & Education, People & Talent, Energy & Environment, and Procurement & Partnerships.
We support over 15,000 customers in more than 85 countries and work with a supply chain of around 1,000 suppliers. With a strong track record of growth and reinvestment into frontline public services, CSG combines commercial performance with meaningful social impact.
Why this role matters
The Business Analyst role is central to supporting CSG’s transformation agenda. Working across all trading divisions and support functions, you’ll help identify opportunities for improvement, analyse current processes, and design solutions that deliver measurable benefits. By facilitating collaboration, capturing requirements, and supporting project teams, you’ll directly contribute to delivering strategic change and embedding a culture of continuous improvement across the Group.
What you’ll be doing
Identify and engage with stakeholders across divisions and support services
Investigate and define business problems and opportunities
Challenge assumptions to ensure robust, forward-looking solutions
Carry out current state analysis – mapping existing processes, systems, and pain points
Gather business requirements through workshops, interviews, documentation reviews, and analysis
Create user stories and use cases to support proposed solutions
Develop future state process maps and customer journeys
Support project teams in evaluating options, developing business cases, and documenting gateways
Contribute to training collateral, test scenarios, and user acceptance testing
Support benefits realisation assessments and lessons learned reviews
Provide update reports to project sponsors, steering groups, and key stakeholders
Deliver process mapping and management training across divisions
Coach and support colleagues to drive continuous improvement
What we’re looking for
Minimum of 2 years’ experience as a Business Analyst
Proven experience gathering and converting requirements into specifications
Strong background in process mapping (As-Is and To-Be)
Experience of generating user stories and use cases
Awareness of project management processes and techniques
Experience working with senior managers in complex organisations
Proficient in MS Visio and MS Office
Experience of testing solutions and reporting to senior stakeholders
Excellent written and verbal communication skills
Strong stakeholder management and facilitation skills
Analytical mindset with attention to detail (“right first time” approach)
Self-motivated, flexible, and agile in a fast-paced environment
Innovative and able to approach challenges with fresh thinking
Operates with integrity, professionalism, and diplomacy
What you’ll get in return
25 days annual leave, plus your birthday off
Life assurance cover (4x salary)
Pension scheme with up to 6% employer contribution
Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
Volunteer days and access to a comprehensive wellbeing programme
Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions, and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over ÂŁ77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any
Business Analyst employer: Commercial Services
Contact Detail:
Commercial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarise yourself with the specific processes and systems used in business analysis, particularly those relevant to public sector organisations. Understanding tools like MS Visio will give you an edge, as they are mentioned in the job description.
✨Tip Number 2
Network with current or former employees of Commercial Services Group (CSG) on platforms like LinkedIn. This can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in stakeholder management and how you've successfully gathered requirements in past roles. Be ready to share specific examples that demonstrate your analytical mindset and attention to detail.
✨Tip Number 4
Research CSG's recent projects and initiatives related to their transformation agenda. Being able to reference these during your discussions will show your genuine interest in the role and the organisation's mission.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst. Focus on your skills in process mapping, stakeholder management, and requirements gathering, as these are key for the role at Commercial Services Group.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your background aligns with the responsibilities outlined in the job description. Mention your experience in driving continuous improvement and your analytical mindset.
Showcase Relevant Skills: In your application, emphasise your proficiency in MS Visio and MS Office, as well as your experience with user stories and use cases. These skills are crucial for the position and should be clearly presented.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Business Analyst.
How to prepare for a job interview at Commercial Services
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Analyst at CSG. Familiarise yourself with their transformation agenda and how your skills can contribute to their goals.
✨Prepare Examples
Be ready to discuss specific examples from your past experience that demonstrate your ability to gather requirements, conduct process mapping, and support project teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Since stakeholder management is crucial for this role, think about how you would approach engaging with different stakeholders. Prepare to discuss your strategies for building relationships and facilitating collaboration across divisions.
✨Show Your Analytical Skills
Highlight your analytical mindset by discussing how you've approached problem-solving in previous roles. Be prepared to explain how you identify opportunities for improvement and develop solutions that deliver measurable benefits.
