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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving inquiries and ensuring satisfaction.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy competitive pay, free lunches, and great training opportunities.
- Why this job: This role offers growth, teamwork, and the chance to make a real impact.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
- Other info: Full-time, permanent position with a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a dedicated Customer Service Representative to join our client’s dynamic team on a full time, permanent basis. As the first point of contact for customers, you will play a vital role in ensuring exceptional service, resolving inquiries, and maintaining customer satisfaction. In return, our client offers an excellent benefit package including a competitive salary range, excellent training and career growth opportunities, free lunches and much more! Key duties Respond promptly and professionally to customer inquiries via telephone, email and online chat Maintain a good understanding of company products, services, and policies to provide accurate information. Update customer accounts and records in the company’s CRM system. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Follow up on customer inquiries to ensure resolutions meet expectations Handle complaints with empathy and escalate complex cases to the appropriate team when necessary. Candidate Attributes Excellent communication and interpersonal skills. Ability to remain calm under pressure and handle challenging situations professionally. Proficiency in using CRM software and basic computer applications. Ability to work independently and as part of a team. CSG Recruitment Solutions is…
Customer Service Representative employer: Commercial Services Interim & Executive Search
Contact Detail:
Commercial Services Interim & Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer inquiries.
✨Tip Number 2
Research our client's products and services thoroughly. Being knowledgeable about what they offer will not only impress your interviewers but also allow you to demonstrate your ability to provide accurate information to customers.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Highlighting your problem-solving skills and empathy will show that you can handle challenging situations effectively.
✨Tip Number 4
Practice using CRM software if you're not already familiar with it. Understanding how to navigate these systems will give you an edge, as you'll be able to demonstrate your technical proficiency during the interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key duties and candidate attributes required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific situations where you resolved inquiries or handled complaints effectively, showcasing your communication skills.
Showcase Your Skills: Clearly demonstrate your proficiency in CRM software and basic computer applications. If you have any certifications or training related to customer service, be sure to include those as well.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role. Mention why you want to work with this particular company and how you can contribute to their team.
How to prepare for a job interview at Commercial Services Interim & Executive Search
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you've effectively communicated with customers in past roles.
✨Familiarize Yourself with the Company
Research the company’s products, services, and policies before the interview. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss specific examples of how you've resolved customer inquiries or complaints in the past.
✨Demonstrate Empathy and Problem-Solving Skills
During the interview, highlight your ability to empathize with customers and provide solutions. Share examples where you turned a negative experience into a positive one, showcasing your problem-solving skills.
