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- Tasks: Lead teams to design and transition IT services, ensuring quality and operational readiness.
- Company: Join Cantium Business Solutions, a dynamic tech company focused on public sector innovation.
- Benefits: Enjoy a competitive salary, generous leave, hybrid work, and a strong pension scheme.
- Other info: Be part of a diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in shaping IT services that benefit local communities.
- Qualifications: Extensive experience in IT service design and strong people management skills required.
The predicted salary is between 54000 - 54000 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £54,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
As our Service Design and Transition Lead, you will shape how IT services are designed, transitioned and embedded across a fast-paced technology organisation, with real influence over service quality, operational readiness and long term value for our customers.
Who we are
Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation, Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why this role matters
The Service Design and Transition Lead will manage and lead the Service Design & Transition teams, ensuring they deliver excellent service design, manage transitions, oversee change management, testing and facilitate service introduction. They will also take ownership of the Service Design and Transition strategy, standards and governance, ensuring these are consistently aligned with organisational objectives, architectural framework, and defined risk tolerance.
What you’ll be doing
- Lead the Service Design and Transition teams, setting direction and ensuring consistent delivery.
- Own service design and transition policies, standards and governance across the organisation.
- Ensure services are designed with operational readiness, security, resilience and support in mind.
- Work with project delivery teams to ensure services are ready for live operation.
- Define and enforce entry criteria to improve quality and reduce late stage risk.
- Confirm service readiness including testing, documentation, training and early life support.
- Control change and release activity to protect the stability of live services.
- Act as an escalation point for service risk, conflict and delivery issues.
- Drive continuous improvement across service design, change, release and transition processes.
What we’re looking for
- Extensive experience in IT service design, transition and service management.
- Strong people management experience with the ability to lead and develop teams.
- Proven background in managing change, testing and service introductions.
- Experience working within complex change programmes.
- ITIL Foundation (essential)
- Ability to work confidently with senior stakeholders and delivery teams.
- Clear and practical communication style across technical and non-technical audience.
- Calm and structured approach to risk, control and decision making.
What you’ll get in return
- Salary of £54,000 per annum
- 25 days annual leave, rising to 27 after four years
- Birthday Day Off
- One concessionary day during the Christmas period
- Pension scheme with 6% employer contribution
- Life assurance cover
- Hybrid working
Why CSG?
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Service Design and Transition Lead in West Malling employer: Commercial Services Group
Contact Detail:
Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Lead in West Malling
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience in service design and transition clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Design and Transition Lead in West Malling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT service design and transition. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant projects!
Showcase Your Leadership Skills: As a Service Design and Transition Lead, your ability to manage and develop teams is crucial. Share examples of how you've successfully led teams in the past, and how you’ve driven continuous improvement in service delivery.
Be Clear and Concise: When writing your application, keep your language straightforward and to the point. We appreciate a clear communication style that can resonate with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Commercial Services Group
✨Know Your Stuff
Make sure you understand the key principles of service design and transition. Familiarise yourself with ITIL frameworks and be ready to discuss how you've applied these in past roles. This will show that you’re not just a fit for the role, but that you can hit the ground running.
✨Showcase Your Leadership Skills
As a Service Design and Transition Lead, you'll need to demonstrate strong people management abilities. Prepare examples of how you've successfully led teams, managed change, and resolved conflicts. Highlight your approach to developing team members and fostering a collaborative environment.
✨Communicate Clearly
You’ll be working with both technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. During the interview, aim for clarity and confidence in your communication style. This will help you connect with the interviewers and showcase your ability to bridge gaps between teams.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to service readiness, risk management, or change control. Think through potential scenarios in advance and outline your structured approach to problem-solving. This will demonstrate your calm and methodical decision-making skills.