At a Glance
- Tasks: Manage IT systems in schools, ensuring security and effective support for staff and students.
- Company: EIS, a leading digital services provider for education and public sectors.
- Benefits: Competitive salary, 25 days leave, birthday off, life assurance, and development opportunities.
- Other info: Join a diverse team committed to inclusion and community support.
- Why this job: Make a real impact in education by providing essential IT support and solutions.
- Qualifications: Experience in troubleshooting IT issues and strong communication skills required.
The predicted salary is between 28500 - 28500 £ per year.
Location: Hybrid/Kings Hill, Kent
Salary/package: £25,948.96 to £28,500 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Due to the nature of the work being carried out, the successful candidate will need to have a Full (Clean) UK Driving Licence and be willing to undergo an Enhanced DBS check which will be carried out by the company.
EIS are looking for a dedicated Schools IT Technician to play a key role in delivering high‑quality IT support to schools and academies. This is an opportunity to make a meaningful impact, supporting education environments with reliable, secure and effective technology. This role would suit an experienced IT Technician or Helpdesk Engineer who enjoys variety, problem solving and building strong customer relationships across multiple school settings.
Why this role matters
The successful candidate will play a key role in ensuring school IT systems are secure, reliable and fit for purpose, enabling staff and pupils to teach and learn without disruption. This is a role where technical judgement and customer care are essential, with responsibility for maintaining infrastructure, resolving incidents and supporting schools with future‑focused IT planning.
What you’ll be doing
- Managing school IT infrastructure to ensure systems remain secure and effective.
- Supporting the resolution of incidents, including complex networking, Windows Server and device issues.
- Working closely with school staff and leaders to understand needs and provide professional IT advice.
- Preparing technical information and documentation to support incident resolution and decision making.
- Supporting classroom technology including touch panels, smartboards, projectors and visualisers.
- Working with third‑party providers on behalf of customers to ensure services meet requirements.
- Highlighting IT risks and recommending appropriate mitigation steps.
- Providing remote support when not on site, ensuring timely updates and accurate records.
What we’re looking for
- Proven experience in troubleshooting networking, Windows Server and user device issues.
- Strong problem‑solving skills and resilience in a fast‑paced environment.
- The ability to build constructive relationships with customers and stakeholders.
- Excellent communication skills including clear written and verbal communication.
- A proactive, solutions‑focused approach with strong attention to detail.
- Experience supporting classroom technology and school‑specific systems such as SIMS or Arbor.
- Understanding of ITIL principles and service delivery standards.
What you’ll get in return
- Salary of £25,948.96 to £28,500 per annum.
- 25 days annual leave, increasing with length of service.
- Birthday Day Off.
- One Concessionary Day off during the Christmas Period.
- Life assurance cover (4x salary).
- Pension scheme with 4% employer contribution.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
- Volunteer days and access to a comprehensive wellbeing programme.
- Tailored development support with real opportunities to progress.
- Access to Learning & Development opportunities via our CSG Academy.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Schools IT Technician in West Malling employer: Commercial Services Group
At The Education People, we are dedicated to enhancing the life chances of young people through impactful education and career support. As an Enterprise Coordinator, you will thrive in a collaborative and mission-driven environment, where strong relationships with schools, colleges, and businesses are fostered to create meaningful opportunities for students across Kent. With a focus on professional growth, a comprehensive wellbeing programme, and a commitment to diversity and inclusion, we offer a rewarding workplace that empowers you to make a real difference in the community.
