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For Companies At a Glance
- Tasks: Identify and resolve IT problems, ensuring smooth service delivery.
- Company: Join a leading provider of procurement services in the public sector.
- Benefits: Competitive salary, generous leave, and wellness programmes.
- Why this job: Make a real impact by improving IT services and user experience.
- Qualifications: Experience in problem management and knowledge of ITIL required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 40000 - 45000 £ per year.
Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Location: Kings Hill / Hybrid
Salary/package: £40,000 - £45,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Cantium Business Solutions are looking for a Problem Manager to join them. If you enjoy finding the root of issues and improving how IT services run this role gives you the chance to make a real impact across a large and busy IT environment. You will be the person who brings clarity, structure and solutions where they are needed most.
This role sits within Cantium Business Solutions, a technology and business services provider within Commercial Services Group. Cantium supports public sector and education organisations with secure, reliable and insight-driven services. As part of CSG you will be contributing to a group known for delivering high quality back office services to customers.
Why this role matters
As Problem Manager you will oversee the full lifecycle of problems ensuring they are identified, managed and resolved within agreed service levels. Your work will help prevent incidents, minimise disruption and improve the stability of IT services used across the organisation. You will take ownership of major issues, analyse trends and work with technical teams to drive long term solutions.
What you’ll be doing
- Identify, log and classify problems across IT services with a focus on root cause identification.
- Coordinate with internal teams and external partners to design and implement solutions.
- Review and maintain the problem management process so it remains effective and aligned to ITIL.
- Manage the full problem lifecycle from identification through to closure.
- Maintain the Known Error Database in ServiceNow.
- Analyse incident trends and raise problems with the aim of reducing incident volumes.
- Document all problem management activity and keep stakeholders informed.
- Produce monthly reporting and statistics for service review meetings.
- Work closely with Incident Management and Continual Service Improvement to prevent reoccurrence of major issues.
What we’re looking for
- Proven experience in problem management within an IT environment.
- ITIL knowledge or certification.
- Experience using ITSM tools such as ServiceNow.
- Clear communication skills with the ability to explain technical issues to non-technical audiences.
- Organisational skills to manage multiple problems at once and drive them to resolution.
What you’ll get in return
- Salary of £40,000 - £45,000 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Cantium operates a matched pension scheme with a maximum employer contribution of 12%.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Problem Manager in West Malling employer: Commercial Services Group
Contact Detail:
Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem Manager in West Malling
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to problem management. Think about how you’d tackle real-life issues and be ready to share your thought process.
✨Tip Number 3
Showcase your skills! Bring examples of your past work, especially those that highlight your problem-solving abilities. Use data or outcomes to demonstrate how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Problem Manager in West Malling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Problem Manager role. Highlight your experience in problem management and any relevant ITIL knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to improving IT services. Keep it concise but impactful, and let your personality show!
Showcase Your Communication Skills: Since you'll be explaining technical issues to non-technical audiences, make sure your application reflects your clear communication skills. Use straightforward language and avoid jargon where possible to demonstrate your ability to connect with diverse stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Commercial Services Group
✨Know Your ITIL Inside Out
Since the role of Problem Manager heavily relies on ITIL principles, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL in past roles and how it can improve problem management processes.
✨Showcase Your Analytical Skills
This position requires a knack for identifying root causes and analysing trends. Bring examples of past problems you've solved, detailing your thought process and the steps you took to reach a solution. This will demonstrate your ability to think critically under pressure.
✨Communicate Clearly and Confidently
As a Problem Manager, you'll need to explain technical issues to non-technical audiences. Practice articulating complex concepts in simple terms. During the interview, focus on clear communication to show that you can bridge the gap between technical teams and stakeholders.
✨Prepare Questions About Their Processes
Show your interest in the role by preparing insightful questions about their current problem management processes. Ask about the tools they use, like ServiceNow, and how they measure success. This not only shows your enthusiasm but also helps you gauge if their approach aligns with your experience.
