At a Glance
- Tasks: Manage customer portfolios and ensure accurate data for smooth service delivery.
- Company: Join LASER Energy, a leader in decarbonisation and energy services.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Be part of a diverse team committed to inclusion and community support.
- Why this job: Make a real impact on the journey to net zero while developing your skills.
- Qualifications: Experience in admin or customer service, strong attention to detail, and teamwork skills.
The predicted salary is between 25948 - 25948 £ per year.
Location: Hybrid/Kings Hill, Kent
Salary: £25,948.96 per annum
Contract type: 12-month FTC
Hours: Full time, 37 hours per week
LASER Energy are looking for a proactive individual with a solutions-focused mindset to join their team as a Portfolio Assistant and play a key role in maintaining accurate customer portfolios and supporting the smooth delivery of our services.
Who we are
LASER Energy's mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero. As the leading provider of decarbonisation and energy services to the public sector, our goal is to always push the boundaries; we’ll explore new solutions and technologies to make sure the journey to net zero grows ever-greener and always more efficient – for us and our customers. All the while we strive to deliver on our goals, we also recognise how important it is to create an inviting, colourful place for our employees to work.
Why this role matters
The successful candidate will play a key role in ensuring customer portfolios are accurate, well‑maintained and processed on time, supporting smooth onboarding and ongoing service delivery. This is a role where accuracy, consistency and collaboration are essential, with responsibility for managing portfolio data, ensuring all activity meets agreed SLAs and commitment to delivering an exceptional customer experience at every interaction.
What you’ll be doing
- Managing portfolio updates to ensure data is accurate, consistent and up to date.
- Supporting onboarding of new customers, sites and supplies to ensure systems are correctly set up.
- Maintaining visibility of portfolio activity, tracking progress and escalating risks early.
- Working closely with Customer Services, Billing and other teams to support a high‑quality customer experience.
- Responding to portfolio queries and taking ownership through to completion.
- Building effective working relationships with suppliers to support issue resolution.
- Identifying opportunities to improve processes and contribute to team efficiency.
- Supporting documentation of processes, including how‑to guides and process maps.
What we’re looking for
- Previous experience working within a fast-paced administrative or customer service-based role.
- Strong attention to detail and a commitment to accuracy.
- The ability to manage workload, prioritise tasks and maintain pace.
- Excellent communication skills and a collaborative approach.
- Confident use of Microsoft Office packages, particularly Microsoft Excel with the ability to manipulate and interpret data.
- Resilience and the ability to maintain momentum under pressure.
What you’ll get in return
- Salary of £25,948.96 per annum.
- 25 days annual leave, rising to 27 after four years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Portfolio Assistant in West Malling employer: Commercial Services Group
LASER Energy is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in Kings Hill, Kent. With a commitment to sustainability and community impact, employees enjoy generous benefits including 25 days of annual leave, a pension scheme, and opportunities for career development within a supportive and inclusive environment. Join us in making a meaningful difference while enjoying a fulfilling career in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Assistant in West Malling
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Portfolio Assistant in West Malling
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative or customer service roles. We want to see how your skills align with the Portfolio Assistant position, so don’t hold back on showcasing your attention to detail and collaborative spirit!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office, especially Excel! If you’ve got any examples of how you’ve manipulated or interpreted data in past roles, share those with us. It’ll help us see how you can contribute to our team’s efficiency.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out. This will help us quickly understand why you’d be a great fit for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Portfolio Assistant role. Plus, it’s super easy to do!
How to prepare for a job interview at Commercial Services Group
✨Know Your Numbers
As a Portfolio Assistant, you'll be dealing with data and accuracy is key. Brush up on your Excel skills before the interview. Be ready to discuss how you've used Excel in past roles, especially when it comes to managing data or tracking progress.
✨Show Your Solutions-Focused Mindset
LASER Energy values a proactive approach. Think of examples from your previous experience where you identified problems and implemented solutions. This will demonstrate your ability to contribute positively to their mission of reducing energy costs.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions about the company’s processes or customer service strategies to show your interest and engagement.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Prepare to share experiences where you collaborated effectively with others. Highlight how you built relationships and resolved issues, as this will resonate well with their focus on teamwork and customer experience.
