At a Glance
- Tasks: Provide first-line HR and payroll support to ensure smooth operations.
- Company: Join HR Connect, part of the Commercial Services Group, a trusted employer.
- Benefits: Competitive salary, 25 days annual leave, hybrid working, and life assurance.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your HR career while making a real impact on employee services.
- Qualifications: Understanding of HR/payroll processes and strong attention to detail.
The predicted salary is between 25948 - 25948 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £25,948.96 (pro rata)
Contract type: Up to 12 months fixed term contract
Hours: Part time, 18.5 hours per week
Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect, part of the Commercial Services Group (CSG) as a HR & Payroll Helpdesk Assistant and play a key role in delivering excellent service to thousands of employees across Kent and beyond.
Who we are
HR Connect, part of the Commercial Services Group (CSG) provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people‑first approach.
Why this role matters
As a HR & Payroll Assistant, you’ll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connect’s high standards.
What you’ll be doing
- Provide first‑line HR and payroll support via phone, email and live chat in line with agreed SLAs.
- Ensure employees receive the correct documentation and are paid accurately and on time.
- Retrieve data and provide advice or solutions to resolve queries efficiently.
- Accurately update and maintain HR and payroll data across systems and personnel files.
- Build strong working relationships with internal and external stakeholders.
- Contribute to team knowledge sharing and continuous improvement initiatives.
What we’re looking for
- Good understanding of HR/payroll processes and employment legislation.
- High attention to detail and commitment to confidentiality.
- Confident IT user with experience in MS Office.
- Team player with a proactive, can‑do attitude.
- Willingness to learn, adapt and contribute to a culture of continuous improvement.
What you’ll get in return
- Salary of £25,948.96 per annum (pro rata)
- 25 days annual leave rising to 27 after four years (pro rata)
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Hybrid working.
Why CSG?
CSG is the UK’s largest local authority‑owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
HR & Payroll Assistant in West Malling employer: Commercial Services Group
Join HR Connect, part of the Commercial Services Group, where you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive benefits such as hybrid working, generous annual leave, and a commitment to continuous improvement, you'll play a crucial role in delivering exceptional HR and payroll services to our diverse clientele across Kent and beyond. Experience a fulfilling career with a company that values its people and invests in the communities it serves.
StudySmarter Expert Advice🤫
We think this is how you could land HR & Payroll Assistant in West Malling
✨Tip Number 1
Network like a pro! Reach out to your connections in HR and payroll, and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common HR and payroll questions and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with HR software and tools that are commonly used in the industry. Being confident in your IT abilities will give you an edge and show employers that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace HR & Payroll Assistant in West Malling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR & Payroll Assistant role. Highlight relevant experience and skills that match the job description, like your understanding of HR processes and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about HR and payroll, and how your proactive attitude makes you a great fit for our team at HR Connect.
Showcase Your IT Skills:Since we’re looking for confident IT users, don’t forget to mention your experience with MS Office and any other relevant software. This will show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Commercial Services Group
✨Know Your HR Basics
Brush up on your understanding of HR and payroll processes, as well as employment legislation. Being able to discuss these topics confidently will show that you’re serious about the role and understand its importance.
✨Demonstrate Attention to Detail
Since this role requires a high level of accuracy, prepare examples from your past experiences where your attention to detail made a difference. This could be anything from ensuring correct documentation to maintaining data integrity.
✨Show Off Your IT Skills
Familiarise yourself with MS Office and any other relevant software. Be ready to discuss how you've used technology in previous roles to improve efficiency or solve problems, as this will highlight your proactive attitude.
✨Prepare for Customer Service Scenarios
Think of examples where you’ve provided excellent customer service, especially in challenging situations. This will help you demonstrate your ability to handle queries promptly and accurately, which is key for this position.
