Helpdesk Engineer (Service Requests) in West Malling

Location: Kings Hill / Hybrid

Salary/package: £25,948.96 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

This is an exciting opportunity to kick start or grow your career in IT support with Cantium Business Solutions. As part of our Service Request team, you will be hands on from day one, helping users, fixing issues and learning how real IT services work across a wide range of organisations. This role is ideal for someone early in their IT career who is curious, motivated and enjoys problem solving. You will gain practical experience with Microsoft technologies, service desk tools and customer support, while building skills that will set you up for a long term career in IT.

Who we are

Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation, Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.

Why this role matters

Our Helpdesk Engineers are essential to keeping our IT services running smoothly for customers who rely on them every day. You will be one of the first points of contact when users need help, making a real difference by resolving issues, restoring access and keeping people productive. It is also a key learning role. The experience you gain here will build strong foundations in IT support, customer service and modern Microsoft technologies, giving you skills that are highly valuable and transferable as you progress your career.

What you’ll be doing

• Handling IT service requests and incidents and supporting users with day to day issues.
• Installing software and setting up access, licences and user accounts.
• Ordering and tracking IT equipment and keeping asset records up to date.
• Supporting Microsoft technologies including Microsoft 365, Azure Active Directory and Intune.
• Producing simple reports and keeping systems and records accurate.
• Working with the wider team to deliver a positive and reliable support experience.

What we’re looking for

• An interest in IT and technology, whether from study, training, hobbies or early work experience.
• Some basic awareness of IT support or computer systems, with a desire to learn more.
• A friendly and helpful approach when supporting users.
• Good communication skills and confidence to ask questions when unsure.
• The ability to stay organised and manage simple tasks day to day.
• A positive attitude and willingness to learn as part of a team.

What you’ll get in return

• Salary of £25,948.96 per annum.
• 25 days annual leave, rising to 27 after four years.
• Birthday Day Off.
• One concessionary day during the Christmas period.
• Pension scheme with 6% employer contribution.
• Life assurance cover.
• Hybrid working.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.