At a Glance
- Tasks: Provide essential IT support to schools, resolving technical issues and ensuring smooth operations.
- Company: Join EiS, a leading digital services provider for education and public sectors.
- Benefits: Enjoy a competitive salary, generous leave, and access to professional development opportunities.
- Other info: Be part of a diverse team committed to inclusion and community impact.
- Why this job: Make a real difference in education by supporting schools with reliable IT services.
- Qualifications: 1+ years of IT support experience and strong communication skills required.
The predicted salary is between 25949 - 25949 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £25,949.96 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
The Help Desk Engineer role sits at the heart of our support service, providing day-to-day IT support to schools and education customers. You will play a key role in resolving technical issues quickly and keeping systems running smoothly.
This position would suit someone with around 1+ years of IT support experience who is looking to build their skills across Microsoft 365, devices and core IT systems within a supportive team.
Who we are
EiS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.
Why this role matters
The Help Desk Engineer plays a key role in supporting schools with reliable IT services, ensuring users can access the systems they need to teach and learn effectively. This is a practical, customer-facing role where problem solving and communication are essential, with responsibility for resolving technical issues and delivering a consistent support experience.
What you’ll be doing
- Managing incoming requests as a Help Desk Engineer (Education) via phone, email and chat.
- Providing support for Microsoft 365 including Outlook, Teams, SharePoint and Office applications.
- Troubleshooting issues across laptops, desktops and mobile devices.
- Supporting user accounts, passwords and access within Microsoft 365.
- Resolving incidents remotely in line with service level targets.
- Working with senior engineers to escape and resolve more complex issues.
- Supporting schools with general IT systems including basic server and network issues.
- Maintaining accurate records of tickets, actions and resolutions.
- Building strong relationships with school staff and internal teams.
- Sharing knowledge and supporting less experienced colleagues when needed.
What we’re looking for
- Proven experience in an IT support or Help Desk role.
- Strong understanding of Windows and Microsoft 365.
- The ability to diagnose and resolve technical issues.
- Excellent communication and customer service skills.
- A proactive and solutions-focused approach.
- The ability to prioritise workload in a busy environment.
What you’ll get in return
- Salary of £25,948 per annum.
- 25 days annual leave, rising to 27 after 4 years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Access to Learning & Development opportunities via our CSG Academy.
Why CSG?
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.
As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Helpdesk Engineer in West Malling employer: Commercial Services Group
At EiS, located in Kings Hill, we pride ourselves on being a supportive employer that values the growth and development of our team members. As a Helpdesk Engineer, you will enjoy a collaborative work culture, competitive salary, and generous benefits including 25 days annual leave, a pension scheme, and access to continuous learning opportunities through our CSG Academy. Join us in making a meaningful impact in the education sector while enjoying a fulfilling career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Engineer in West Malling
✨Tip Number 1
Get to know the company! Research EiS and understand their mission in supporting education. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the Help Desk Engineer role is all about resolving technical issues, brush up on common problems with Microsoft 365 and devices. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on what to expect during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at EiS.
We think you need these skills to ace Helpdesk Engineer in West Malling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially with Microsoft 365 and troubleshooting. We want to see how your skills match the Help Desk Engineer role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting schools and how your proactive approach can make a difference. We love seeing enthusiasm for the role, so let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your communication skills. Whether it's in your CV or cover letter, we want to see examples of how you've effectively resolved issues or helped users in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Commercial Services Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and common troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving skills.
✨Practice Your Communication Skills
Since this role is customer-facing, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would assist a non-technical user, so think about how you can make complex ideas easy to understand.
✨Familiarise Yourself with the Company
Research EiS and its mission in supporting education through technology. Understanding their values and how they operate will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the Help Desk Engineer role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
