Credit Control Team Leader in West Malling

Location: Kings Hill / Hybrid

Salary/package: £35,000 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

Are you ready to lead a high-performing credit control team and drive real impact across a complex, multi-entity business? As our Credit Control Team Leader within the Corporate Finance division, you’ll play a pivotal role in shaping our approach to cash collection and risk management.

Who we are

This opportunity sits within the Corporate Finance team at Commercial Services Group. We are renowned for delivering innovative, customer-focused solutions across the public and private sectors. By joining us, you’ll be contributing to CSG’s mission of excellence and supporting our commitment to financial integrity and sustainable growth.

Why this role matters

As the Credit Control Team Leader, you’ll supervise and develop a skilled team, ensuring timely cash collection and minimising risk exposure to bad debts. You’ll work across multiple business units and legal entities, building strong relationships with internal and external stakeholders. Your pragmatic, commercial approach will be key to driving process improvements and supporting the team.

What you’ll be doing

• Lead, support, and coordinate the Credit Control team to deliver core responsibilities effectively.
• Review and approve customer refund and bad debt write-off requests within policy.
• Act as the key point of contact for Finance Business Partners and elevate issues as needed.
• Maximise debt recovery and maintain comprehensive audit trails of all communications.
• Escalate debt collection processes in line with business policy and ensure appropriate recovery actions.
• Conduct regular account reviews and tackle legacy aged debt consistently.
• Complete bi-weekly and monthly dispute meetings.
• Build strong customer relationships and deliver excellent customer service.
• Support system development and process improvements within the Credit Control function.

What we’re looking for

• Proven experience in Credit Control, ideally within a corporate multi-entity business.
• Previous supervisory experience leading a Credit Control team.
• Demonstrable experience in driving process improvements within a Credit Control team.
• Strong IT skills, especially Microsoft Office and Intermediate Excel.
• Outstanding interpersonal skills.
• Team building skills and a customer focused approach.
• Commitment to professional conduct, equality, diversity and environmental responsibility.

What you’ll get in return

• Salary of £35,000 per annum
• 25 days annual leave, rising to 27 after four years
• One concessionary day during the Christmas period
• Pension scheme with 4% employer contribution
• Life assurance cover
• Hybrid working

Why CSG?

CSG is the UK’s largest local authority‑owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.