At a Glance
- Tasks: Manage relationships with schools, providing IT solutions and support for customer growth.
- Company: Join EiS, a leading digital services provider in education and public sectors.
- Benefits: Enjoy a competitive salary, generous leave, and tailored development opportunities.
- Other info: Hybrid working and a commitment to diversity and inclusion.
- Why this job: Make a real impact in education while working with innovative technology.
- Qualifications: Experience in account management or customer success is preferred.
The predicted salary is between 31000 - 35000 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £31,000 - £35,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
As an Account Manager at EiS, you will work with schools and education organisations across Kent, acting as a trusted point of contact for a range of managed IT services including connectivity, cloud and technology solutions. You will build lasting relationships, support customer retention and identify opportunities to grow existing accounts.
The Account Manager will work closely with customers and teams across EiS, providing a responsive and consistent service. This is an opportunity to take ownership of an established customer portfolio while developing your knowledge of education and technology services.
Why this role matters
The Account Manager will be responsible for maintaining strong relationships with education customers. By understanding each customer’s priorities, the Account Manager will help maintain high levels of customer satisfaction and retention while identifying suitable opportunities for growth. The Account Manager will also act as an important link between customers and internal teams at EiS. Strong communication, sound judgement and a practical approach to resolving issues will be essential.
What you’ll be doing
- Managing a portfolio of education customers across Kent.
- Building positive and long-lasting relationships with customer contacts.
- Keeping in regular contact with customers to understand their needs and priorities.
- Upsell and cross-sell new products and services developed by EIS and aligned to DfE best practice.
- Creating, updating and managing customer account plans.
- Supporting customer retention and identifying appropriate opportunities for account growth.
- Introducing customers to relevant EiS products and services.
- Supporting customers with connectivity, broadband and cloud solutions while helping them navigate emerging technologies such as AI.
- Working with internal teams to maintain service quality and resolve customer concerns.
- Monitoring customer spend, account performance and growth opportunities.
- Identifying potential risks and escalating concerns when appropriate.
- Preparing regular account updates to support informed decision making.
- Gathering customer insight to help EiS improve and develop its IT services.
- Working with sales, marketing, onboarding and service delivery teams to provide a consistent customer experience.
- Visiting education customers across Kent when required.
What we’re looking for
- Proven experience as an Account Manager or within customer success, customer retention or relationship management.
- Experience within education, technology or IT services would be useful but is not essential.
- Experience of managing a portfolio of customers or high-value customer relationships.
- The ability to understand customer requirements and recommend suitable solutions.
- Good commercial awareness and confidence identifying growth opportunities.
- Strong communication, presentation and negotiation skills.
- The ability to manage customer concerns and find practical solutions.
- A proactive, organised and solutions-focused approach.
- An understanding of customer spend, account performance or profitability.
- A full UK driving licence and the ability to travel to customer sites across Kent.
- The successful Account Manager will be required to complete an Enhanced DBS check.
What you’ll get in return
- Salary of £35,000 per annum
- 25 days annual leave, increasing to 27 after four years
- Birthday Day Off
- One Concessionary Day off during the Christmas Period
- Life assurance cover (4x salary)
- Pension scheme with 4% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored development support with real opportunities to progress
- Access to Learning & Development opportunities via our CSG Academy
- Hybrid working
Why CSG?
CSG is the UK's largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Account Manager in West Malling employer: Commercial Services Group
At Commercial Services Group (CSG), we pride ourselves on being an excellent employer, offering a supportive work culture that values safety, teamwork, and community impact. As an Arborist in Tonbridge, you'll enjoy competitive benefits including 25 days of annual leave, a pension scheme with employer contributions, and access to professional development through our CSG Academy. Join us in making a meaningful difference while working outdoors in a role that promotes both personal growth and environmental stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in West Malling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Commercial Services Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Commercial Services Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in West Malling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Commercial Services Group:Your cover letter is your chance to shine! Tell us why you want to work at Commercial Services Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Commercial Services Group!
How to prepare for a job interview at Commercial Services Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
