At a Glance
- Tasks: Deliver top-notch technical support to VIP users in a fast-paced IT environment.
- Company: Join Cantium Business Solutions, a leader in public sector IT services.
- Benefits: Enjoy a competitive salary, generous leave, and wellness programmes.
- Other info: Be part of a rapidly growing company with a commitment to social impact.
- Why this job: Make a real impact by supporting senior stakeholders and enhancing service quality.
- Qualifications: Experience in IT support, especially with Microsoft products and customer service.
The predicted salary is between 33000 - 46200 £ per year.
Location: Maidstone
Salary/package: £33,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Join a high performing VIP support function delivering tailored technical services to senior public sector stakeholders. This is a unique opportunity to play a visible role in a fast paced and customer led IT environment.
Who we are
Cantium Business Solutions is part of Commercial Services Group and provides high quality IT and back-office services to public sector organisations. Built around being fast connected, insight driven and customer led, the business supports critical services through innovation, strong partnerships and a clear focus on customer experience.
Why this role matters
This role ensures VIP customers receive responsive, reliable and high-quality technical support that enables them to work without disruption. You will contribute directly to customer confidence, service improvement and the overall reputation of the IT function. The position also supports continuous improvement and strong collaboration across operational teams.
What you'll be doing
- Provide onsite and remote technical support to VIP users across devices, applications and connectivity
- Respond to incidents and service requests within agreed service levels and take ownership through to resolution
- Provide a high focus on the quality of service delivery, with the ability to process feedback constructively, recognising calls logged for VIPs are subjected to a higher level of oversight and scrutiny.
- Monitor, track and escalate complex issues where required while coordinating with internal and external teams
- Build strong working relationships with senior stakeholders and represent the VIP support function in meetings
- Configure, deploy and support end user devices ensuring a smooth onboarding experience for VIP users
- Maintain accurate asset records and support procurement of hardware and software
- Work with Cantium's Account Director and KCC's Head of Service Operations on small projects and to investigate issues
- Document known issues, processes and guidance within the central knowledge base
- Contribute to service improvements, feedback and small project activity across the function
- Ensure compliance with security standards, data protection and operational procedures
- Deputise for the VIP Support Team Leader when required
What we're looking for
- Experience delivering high quality IT support within a customer focused environment
- Strong knowledge (ideally a minimum of 3 years) supporting Microsoft products (Outlook, Word, Excel, SharePoint and Teams) and Office 365 administration
- In depth knowledge of Microsoft Windows 11 installation, support and troubleshooting.
- Understanding of networking fundamentals (TCP/IP, DNS / DHCP), cloud services (Azure and Entra would be advantageous)
- Understanding of InTune management and end user device deployment.
- Experience supporting Android and Apple operating systems.
- Understanding of Microsoft Exchange functions and settings.
- Ability to troubleshoot complex technical issues in a calm and methodical way
- Excellent communication skills with confidence supporting senior stakeholders
- Strong organisational skills with the ability to prioritise competing demands
- Awareness of ITIL principles, service levels and structured service delivery
- Positive proactive approach with a strong focus on customer experience and improvement
- Demonstrate reliability through consistent dedication to fulfilling commitments and delivering a dependable service.
What you'll get in return
- Salary of £33,000 per annum
- 25 days annual leave
- Life assurance cover at four times salary
- Pension scheme with up to 6% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group is the UK's largest local authority owned trading company generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly with annual growth of around 25 percent supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion and Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Technical Specialist – VIP Support in Maidstone employer: Commercial Services Group
Cantium Business Solutions is an exceptional employer, offering a dynamic work environment in Maidstone where you can thrive as a Technical Specialist in VIP Support. With a strong focus on employee growth, comprehensive benefits including 25 days annual leave and tailored development opportunities, we foster a culture of collaboration and innovation that empowers our team to deliver high-quality IT services to public sector stakeholders. Join us to make a meaningful impact while enjoying a supportive workplace that values diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Specialist – VIP Support in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Cantium Business Solutions. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've gone above and beyond for a client, as this role is all about delivering top-notch support to VIPs.
✨Tip Number 3
Show off your personality! During interviews, let your passion for tech and helping others shine through. Remember, they want someone who fits into their customer-led culture, so be yourself and engage with enthusiasm.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Technical Specialist – VIP Support in Maidstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Microsoft products and IT support. We want to see how your skills align with the role of Technical Specialist – VIP Support!
Showcase Your Customer Focus:Since this role is all about delivering high-quality support to VIP users, share examples of how you've gone above and beyond for customers in the past. We love seeing that proactive approach!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Commercial Services Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products and Windows 11. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any relevant cloud services like Azure. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Customer Focus
Since this role is all about providing high-quality support to VIP users, be prepared to share examples of how you've delivered exceptional customer service in the past. Highlight your ability to handle complex issues calmly and methodically, and demonstrate your proactive approach to improving customer experiences.
✨Build Rapport with Stakeholders
This position involves working closely with senior stakeholders, so practice your communication skills. Think of ways to build strong relationships and show that you can represent the VIP support function effectively. You might even want to prepare a few questions to ask them about their expectations and experiences.
✨Understand the Bigger Picture
Familiarise yourself with Cantium Business Solutions and its commitment to customer experience and service improvement. Being able to discuss how your role fits into the company's goals will show that you're not just focused on the technical side but also understand the importance of collaboration and continuous improvement.
