Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support recruitment and customer service, managing candidate flow and enhancing user experience.
- Company: Join Connect2Hackney, part of the UK's largest local authority trading company.
- Benefits: Enjoy a competitive salary, 25 days leave, and tailored career development.
- Why this job: Make a real impact in public services while developing your career in recruitment.
- Qualifications: Experience in administration or recruitment, strong communication skills, and a proactive attitude.
- Other info: Hybrid working, diverse workplace, and opportunities for personal growth.
The predicted salary is between 26650 - 26650 £ per year.
Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Location: Hybrid/Hackney
Salary/package: £26,650 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Are you passionate about delivering excellent recruitment and customer service solutions? Join Connect2Hackney, part of the Commercial Services Group (CSG), and help shape the workforce that supports vital public services across Hackney.
Who we are: Connect2Hackney are part of CSG, a trusted recruitment service connecting Hackney Council with the right talent to meet workforce needs. As part of CSG — the UK’s largest local authority trading company — we combine commercial expertise with social purpose, reinvesting profits back into public services.
Why this role matters: As a Resourcing & Customer Service Assistant, you’ll play a pivotal role in managing our candidate database and supporting a high-performing recruitment service. You will oversee the flow of candidates between external agencies and hiring managers, coach and mentor team members, and ensure an outstanding experience for both clients and candidates.
What you’ll be doing:
- Lead candidate attraction initiatives through job adverts, social media, databases, job fairs, networking events, local partnerships and referrals.
- Monitor recruitment trends in Hackney and the wider sector, identifying opportunities and challenges for candidate attraction, particularly in hard-to-fill or niche roles.
- Oversee the candidate selection process, ensuring thorough screening, shortlisting, and initial interviews both virtually and face-to-face.
- Manage candidate compliance in partnership with CSG Compliance, ensuring all candidates meet safeguarding, vetting and referencing requirements.
- Manage the candidate onboarding process, ensuring a seamless and positive journey from offer to placement.
- Build and maintain strong relationships with candidates at all levels, both in person and on the telephone.
- Support Talent Partners with administrative tasks, candidate flow, and act as first point of escalation for complex queries.
- Mentor and coach team members, sharing best practices and assisting with workload management when required.
- Maintain accurate candidate and vacancy records on Connect2Hackney systems, ensuring data integrity.
- Contribute to service improvement initiatives, using feedback and market insights to improve processes and candidate experience.
- Work with Talent Partners and management to understand hiring needs and support workforce planning.
- Prepare and present recruitment reports for internal stakeholders, including candidate availability and compliance status.
What we’re looking for:
- Previous experience in administration supporting teams or recruitment operations.
- Experience in candidate search, selection, and job advert writing.
- Knowledge of social media for recruitment purposes.
- Strong IT skills, including Microsoft Word and Excel.
- Excellent communication and influencing skills across all levels.
- Ability to organise, prioritise and work accurately under pressure.
- Proactive, solutions-focused approach with commitment to equality, diversity and inclusion.
- Interest in developing a career in recruitment, HR, or talent management.
- Enthusiastic and willing to learn, with the confidence to challenge processes when appropriate.
What you’ll get in return:
- Salary of £26,650 per annum
- 25 days annual leave, plus your birthday off
- Life assurance cover (4x salary)
- Pension scheme with 4% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle-to-work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with genuine opportunities for career progression
Why CSG? Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public-sector solutions. Our growth of around 25% year-on-year is powered by innovation, strategic partnerships and acquisitions. Our 33 trading businesses deliver a wide range of services including education management, HR, IT, legal, energy, procurement and supplies. As CSG is wholly owned by local authorities, a significant proportion of our profits is reinvested directly into frontline public services — with over £77 million already returned — reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds and are committed to providing reasonable adjustments throughout the application and interview process. Please let us know if you require any.
Resourcing & Customer Service Assistant in London employer: Commercial Services Group
Contact Detail:
Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resourcing & Customer Service Assistant in London
✨Tip Number 1
Get to know the company inside out! Research Connect2Hackney and CSG, their values, and their impact on the community. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Attend job fairs, local events, or even online webinars related to recruitment and customer service. Building connections can lead to opportunities and give you insights into what they’re really looking for in candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to recruitment and customer service. Role-play with a friend or use mock interviews to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Resourcing & Customer Service Assistant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resourcing & Customer Service Assistant role. Highlight your relevant experience in administration and recruitment, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with candidates and team members, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to engage effectively.
Highlight Your Passion for Recruitment: Let us know why you're excited about a career in recruitment and customer service. Share any experiences or insights that showcase your enthusiasm for helping others and improving processes.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Commercial Services Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resourcing & Customer Service Assistant. Familiarise yourself with the key responsibilities like candidate attraction and onboarding processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves building relationships with candidates and clients, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully influenced or supported others, and be ready to discuss how you can apply these skills in a recruitment context.
✨Be Proactive and Solutions-Focused
The job description highlights the need for a proactive approach. During the interview, share instances where you've identified challenges and proposed solutions. This will show that you’re not just reactive but can also think ahead and contribute to service improvement initiatives.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for career progression. This not only shows your enthusiasm for the role but also helps you assess if the company is the right fit for you.
