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- Tasks: Support user account management and ensure data security in a hybrid IT environment.
- Company: Join Cantium Business Solutions, a leader in public sector IT services.
- Benefits: Enjoy a £25,000 salary, 25 days leave, and wellness perks.
- Why this job: Make a real impact on secure identity and access services.
- Qualifications: Experience in IT service delivery; certifications like AZ-900 are a plus.
- Other info: Be part of a diverse team with great career growth opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Location: Hybrid/Kings Hill
Salary/package: £25,000 per annum
Contract type: 3-Year FTC
Hours: Full time, 37 hours per week
Cantium Business Solutions are looking for a User Lifecycle Management Engineer to join our growing team, supporting secure, efficient and customer-focused identity and access services. This is an excellent opportunity for someone with experience in IT service delivery who wants to develop their skills within a structured, security-focused and customer-led environment.
Who we are
Cantium Business Solutions is part of Commercial Services Group (CSG), delivering high-quality IT and back-office services to public sector organisations and education providers. Built on four key principles; Fast, Connected, Insight Driven and Customer-Led, Cantium is committed to delivering agile, secure and customer-focused technology solutions that make a real difference.
Why this role matters
The User Lifecycle Management Engineer plays an important role in protecting system integrity, safeguarding data and ensuring seamless access management across internal and external customers. You will support user account lifecycle processes, permissions management and service request delivery, helping to maintain compliance, security standards and service excellence within a hybrid IT environment.
What you'll be doing
- Support user account creation, administration, transfers and deletions in line with security, GDPR and retention policies
- Ensure Service Requests are completed accurately and within agreed deadlines
- Assist with device allocation, pre-staging, configuration and delivery to users
- Monitor licence and stock levels to maintain service continuity
- Create and update procedures in SharePoint and publish Knowledge Base Articles in ServiceNow
- Support processing of 3rd Party Requests for Access (RFAs), ensuring protocol and approval standards are followed
- Work collaboratively with Senior Analysts and 3rd line teams to onboard new processes
- Contribute to UAT activities and automation initiatives
- Operate within PIM, PAM and RBAC models in Microsoft Entra (Azure AD)
- Maintain high-quality ticket documentation aligned to ITIL and Cantium standards
- Follow ISO 9001 and ISO 27001 standards and uphold data security responsibilities
What we're looking for
- Experience working within an IT Service Delivery environment
- Certified in AZ-900, MS-900, or SC-900 (or relevant certifications) would be a bonus
- Knowledge of Microsoft 365, Intune, Teams and licensing administration
- Understanding of PIM, PAM, RBAC and Identity Governance within Microsoft Entra
- Experience using ServiceNow or similar call management systems
- Aware of ITIL frameworks and working to SLAs
- Understanding of hybrid, on-premises and cloud environments
- Strong communication skills and customer service focus
- Ability to work independently and as part of a wider team
- Attention to detail and commitment to data security
What you'll get in return
- Salary of £25,000 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Pension scheme
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are expanding rapidly and reinvesting profits into frontline public services — combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. Reasonable adjustments are available throughout our recruitment process - please let us know if you require any support.
User Lifecycle Management Engineer in Kings Hill employer: Commercial Services Group
Contact Detail:
Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Lifecycle Management Engineer in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how they align with your skills. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are answering questions, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace User Lifecycle Management Engineer in Kings Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Lifecycle Management Engineer role. Highlight your experience in IT service delivery and any relevant certifications like AZ-900 or MS-900. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our customer-focused environment. Keep it concise but impactful, and don’t forget to mention your understanding of security standards.
Showcase Your Communication Skills: Strong communication is key for this position. In your application, give examples of how you've effectively communicated with teams or customers in the past. We love seeing candidates who can articulate their thoughts clearly and work collaboratively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Commercial Services Group
✨Know Your Stuff
Make sure you brush up on your knowledge of user lifecycle management, especially in relation to Microsoft Entra and ITIL frameworks. Familiarise yourself with the specific tools mentioned in the job description, like ServiceNow and Microsoft 365, so you can confidently discuss your experience and how it aligns with the role.
✨Showcase Your Customer Focus
Since this role is all about customer-focused identity and access services, be ready to share examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice articulating how you would handle common challenges in user account management, compliance, and security standards, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.