At a Glance
- Tasks: Support users with IT service requests and resolve issues daily.
- Company: Join Cantium Business Solutions, a dynamic IT support provider for the public sector.
- Benefits: Enjoy a competitive salary, 25 days leave, hybrid work, and a pension scheme.
- Other info: Gain hands-on experience with Microsoft technologies and grow your skills.
- Why this job: Kickstart your IT career while making a real difference in user support.
- Qualifications: A passion for IT and a friendly, helpful attitude are essential.
The predicted salary is between 25948 - 25948 € per year.
Location: Kings Hill / Hybrid
Salary/package: £25,948.96 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
This is an exciting opportunity to kick start or grow your career in IT support with Cantium Business Solutions. As part of our Service Request team, you will be hands on from day one, helping users, fixing issues and learning how real IT services work across a wide range of organisations. This role is ideal for someone early in their IT career who is curious, motivated and enjoys problem solving. You will gain practical experience with Microsoft technologies, service desk tools and customer support, while building skills that will set you up for a long term career in IT.
Who we are
Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation, Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why this role matters
Our Helpdesk Engineers are essential to keeping our IT services running smoothly for customers who rely on them every day. You will be one of the first points of contact when users need help, making a real difference by resolving issues, restoring access and keeping people productive. It is also a key learning role. The experience you gain here will build strong foundations in IT support, customer service and modern Microsoft technologies, giving you skills that are highly valuable and transferable as you progress your career.
What you’ll be doing
- Handling IT service requests and incidents and supporting users with day to day issues.
- Installing software and setting up access, licences and user accounts.
- Ordering and tracking IT equipment and keeping asset records up to date.
- Supporting Microsoft technologies including Microsoft 365, Azure Active Directory and Intune.
- Producing simple reports and keeping systems and records accurate.
- Working with the wider team to deliver a positive and reliable support experience.
What we’re looking for
- An interest in IT and technology, whether from study, training, hobbies or early work experience.
- Some basic awareness of IT support or computer systems, with a desire to learn more.
- A friendly and helpful approach when supporting users.
- Good communication skills and confidence to ask questions when unsure.
- The ability to stay organised and manage simple tasks day to day.
- A positive attitude and willingness to learn as part of a team.
What you’ll get in return
- Salary of £25,948.96 per annum.
- 25 days annual leave, rising to 27 after four years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 6% employer contribution.
- Life assurance cover.
- Hybrid working.
Why CSG?
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion please let us know if you require any.
Helpdesk Engineer (Service Requests) in Kent employer: Commercial Services Group
Cantium Business Solutions is an excellent employer for those looking to launch or advance their IT careers, offering a supportive work culture that prioritises learning and development. With a competitive salary, generous annual leave, and a commitment to reinvesting profits into local communities, employees can expect meaningful work that makes a real difference. The hybrid working model and focus on modern technologies provide a dynamic environment where curiosity and problem-solving are encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Engineer (Service Requests) in Kent
✨Tip Number 1
Get your networking game on! Reach out to people in the IT field, especially those who work at Cantium Business Solutions. A friendly chat can open doors and give you insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping users with their IT issues, try to simulate some common tech problems and think through how you'd resolve them. This will not only boost your confidence but also impress during interviews.
✨Tip Number 3
Show off your enthusiasm for learning! Make sure to highlight any relevant courses or self-study you've done related to Microsoft technologies or IT support. Employers love candidates who are eager to grow and adapt in the fast-paced world of IT.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Cantium Business Solutions. Don’t miss out on this opportunity!
We think you need these skills to ace Helpdesk Engineer (Service Requests) in Kent
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology! Whether it's through your studies, hobbies, or any previous experience, make sure to highlight what excites you about IT support and how eager you are to learn more.
Tailor Your Application:Take a moment to customise your application for the Helpdesk Engineer role. Mention specific skills or experiences that align with the job description, like your familiarity with Microsoft technologies or your problem-solving abilities.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your background and skills without having to decipher complex sentences!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Commercial Services Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft technologies like Microsoft 365 and Azure Active Directory. Being able to discuss these tools confidently will show that you're not just interested in IT, but that you have a foundational understanding of the systems you'll be working with.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past, whether from study or personal projects. This role is all about helping users solve their problems, so demonstrating your problem-solving mindset will make you stand out.
✨Practice Your Communication
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Role-playing common support scenarios with a friend can help you feel more comfortable and articulate during the interview.
✨Be Ready to Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
