At a Glance
- Tasks: Lead a dynamic credit control team and drive cash collection across multiple business units.
- Company: Join the UK's largest local authority-owned trading company, making a real impact.
- Benefits: Enjoy a competitive salary, generous leave, hybrid working, and a pension scheme.
- Other info: Be part of a growing organisation committed to community reinvestment and sustainable growth.
- Why this job: Shape financial strategies and build strong relationships while leading a high-performing team.
- Qualifications: Experience in credit control and team leadership, with strong IT and interpersonal skills.
The predicted salary is between 35000 - 35000 € per year.
Location: Kings Hill / Hybrid
Salary/package: £35,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Are you ready to lead a high-performing credit control team and drive real impact across a complex, multi-entity business? As our Credit Control Team Leader within the Corporate Finance division, you’ll play a pivotal role in shaping our approach to cash collection and risk management.
Who we are
This opportunity sits within the Corporate Finance team at Commercial Services Group. We are renowned for delivering innovative, customer-focused solutions across the public and private sectors. By joining us, you’ll be contributing to CSG’s mission of excellence and supporting our commitment to financial integrity and sustainable growth.
Why this role matters
As the Credit Control Team Leader, you’ll supervise and develop a skilled team, ensuring timely cash collection and minimising risk exposure to bad debts. You’ll work across multiple business units and legal entities, building strong relationships with internal and external stakeholders. Your pragmatic, commercial approach will be key to driving process improvements and supporting the team.
What you’ll be doing
- Lead, support, and coordinate the Credit Control team to deliver core responsibilities effectively.
- Review and approve customer refund and bad debt write-off requests within policy.
- Act as the key point of contact for Finance Business Partners and elevate issues as needed.
- Maximise debt recovery and maintain comprehensive audit trails of all communications.
- Escalate debt collection processes in line with business policy and ensure appropriate recovery actions.
- Conduct regular account reviews and tackle legacy aged debt consistently.
- Complete bi-weekly and monthly dispute meetings.
- Build strong customer relationships and deliver excellent customer service.
- Support system development and process improvements within the Credit Control function.
What we’re looking for
- Proven experience in Credit Control, ideally within a corporate multi-entity business.
- Previous supervisory experience leading a Credit Control team.
- Demonstrable experience in driving process improvements within a Credit Control team.
- Strong IT skills, especially Microsoft Office and Intermediate Excel.
- Outstanding interpersonal skills.
- Team building skills and a customer focused approach.
- Commitment to professional conduct, equality, diversity and environmental responsibility.
What you’ll get in return
- Salary of £35,000 per annum
- 25 days annual leave, rising to 27 after four years
- One concessionary day during the Christmas period
- Pension scheme with 4% employer contribution
- Life assurance cover
- Hybrid working
Why CSG?
CSG is the UK’s largest local authority‑owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion please let us know if you require any.
Credit Control Team Leader in Kent employer: Commercial Services Group
At Commercial Services Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that fosters professional growth and development. As a Credit Control Team Leader in Kings Hill, you will benefit from a competitive salary, generous annual leave, and a hybrid working model, all while contributing to our mission of delivering impactful services across the public and private sectors. Join us to be part of a dynamic team that values innovation, collaboration, and community reinvestment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Team Leader in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know about opportunities in credit control. A friendly chat can often lead to job leads that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to cash collection and risk management, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and process improvements. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at CSG.
We think you need these skills to ace Credit Control Team Leader in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any process improvements you've implemented in credit control. We want to see how you can lead our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Credit Control Team Leader role. Share specific examples of your achievements and how they align with our mission at CSG.
Showcase Your Interpersonal Skills:Since this role involves building strong relationships, make sure to highlight your outstanding interpersonal skills in your application. We love candidates who can connect with both internal and external stakeholders!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Commercial Services Group
✨Know Your Numbers
As a Credit Control Team Leader, you'll need to demonstrate your understanding of cash collection metrics and debt recovery processes. Brush up on key performance indicators (KPIs) relevant to credit control, and be ready to discuss how you've used data to drive improvements in previous roles.
✨Showcase Your Leadership Skills
Since this role involves leading a team, it's crucial to highlight your supervisory experience. Prepare examples of how you've successfully managed a team, resolved conflicts, and motivated others to achieve targets. Think about specific situations where your leadership made a difference.
✨Build Relationships
Strong interpersonal skills are essential for this position. Be prepared to talk about how you've built relationships with both internal stakeholders and customers. Share examples of how these relationships have helped you in achieving better outcomes in credit control.
✨Emphasise Process Improvements
The job requires a focus on driving process improvements. Come equipped with examples of initiatives you've led or contributed to that enhanced efficiency in credit control. Discuss the impact these changes had on the team's performance and the overall business.
