At a Glance
- Tasks: Provide first-line HR and payroll support, ensuring accurate and timely service.
- Company: Join HR Connect, part of the Commercial Services Group, a trusted employer.
- Benefits: Competitive salary, hybrid working, generous leave, and pension scheme.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your HR career while making a real difference for employees.
- Qualifications: Understanding of HR/payroll processes and strong attention to detail.
The predicted salary is between 25948 - 25948 £ per year.
Location: Kings Hill / Hybrid
Salary/package: £25,948.96 (pro rata)
Contract type: Up to 12 months fixed term contract
Hours: Part time, 18.5 hours per week
Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect, part of the Commercial Services Group (CSG), as a HR & Payroll Helpdesk Assistant and play a key role in delivering excellent service to thousands of employees across Kent and beyond.
Who we are
HR Connect, part of the Commercial Services Group (CSG), provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people‑first approach.
Why this role matters
As a HR & Payroll Assistant, you’ll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connect’s high standards.
What you’ll be doing
- Provide first‑line HR and payroll support via phone, email and live chat in line with agreed SLAs.
- Ensure employees receive the correct documentation and are paid accurately and on time.
- Retrieve data and provide advice or solutions to resolve queries efficiently.
- Accurately update and maintain HR and payroll data across systems and personnel files.
- Build strong working relationships with internal and external stakeholders.
- Contribute to team knowledge sharing and continuous improvement initiatives.
What we’re looking for
- Good understanding of HR/payroll processes and employment legislation.
- High attention to detail and commitment to confidentiality.
- Confident IT user with experience in MS Office.
- Team player with a proactive, can‑do attitude.
- Willingness to learn, adapt and contribute to a culture of continuous improvement.
What you’ll get in return
- Salary of £25,948.96 per annum (pro rata)
- 25 days annual leave rising to 27 after four years (pro rata)
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Hybrid working.
Why CSG?
CSG is the UK’s largest local authority‑owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
HR & Payroll Assistant employer: Commercial Services Group
Join HR Connect, part of the Commercial Services Group (CSG), where you will be supported in your HR and payroll career within a dynamic and inclusive work environment located in Kings Hill. Enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working, all while contributing to meaningful services that impact local communities. With a strong focus on employee growth and a commitment to diversity, CSG is an excellent employer for those seeking a rewarding and fulfilling role.
StudySmarter Expert Advice🤫
We think this is how you could land HR & Payroll Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for HR & Payroll roles, and who knows? They might just have the inside scoop on openings at HR Connect or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common HR & Payroll interview questions and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Since you'll be using systems and software in this role, brush up on your MS Office skills and any HR software you can get your hands on. Being confident with tech will give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining HR Connect and being part of our awesome team!
We think you need these skills to ace HR & Payroll Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR & Payroll Assistant role. Highlight relevant experience and skills that match the job description, like your understanding of HR processes and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about HR and payroll, and how your proactive attitude makes you a great fit for our team at HR Connect.
Showcase Your IT Skills:Since we’re looking for confident IT users, don’t forget to mention your experience with MS Office and any other relevant software. This will show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Commercial Services Group
✨Know Your HR Basics
Brush up on your understanding of HR and payroll processes, as well as employment legislation. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, especially in data management and documentation. Being able to discuss how you've maintained accuracy in previous roles will resonate well with the interviewers.
✨Practice Customer Service Scenarios
Since you'll be providing first-line support, think of common HR queries and how you would handle them. Practising these scenarios can help you articulate your problem-solving skills and customer service approach during the interview.
✨Emphasise Teamwork and Adaptability
Be ready to discuss your experiences working in teams and how you've adapted to changes in the workplace. Highlighting your proactive attitude and willingness to learn will align perfectly with what they’re looking for.
