At a Glance
- Tasks: Support users with IT service requests and resolve issues daily.
- Company: Cantium Business Solutions, a dynamic IT support provider for the public sector.
- Benefits: Competitive salary, 25 days leave, hybrid work, and pension scheme.
- Other info: Join a diverse team committed to community impact and personal growth.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Interest in IT, basic awareness of support systems, and a friendly attitude.
The predicted salary is between 25948 - 25948 € per year.
Location: Kings Hill / Hybrid
Salary/package: £25,948.96 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
This is an exciting opportunity to kick start or grow your career in IT support with Cantium Business Solutions. As part of our Service Request team, you will be hands on from day one, helping users, fixing issues and learning how real IT services work across a wide range of organisations. This role is ideal for someone early in their IT career who is curious, motivated and enjoys problem solving. You will gain practical experience with Microsoft technologies, service desk tools and customer support, while building skills that will set you up for a long term career in IT.
Who we are
Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation, Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why this role matters
Our Helpdesk Engineers are essential to keeping our IT services running smoothly for customers who rely on them every day. You will be one of the first points of contact when users need help, making a real difference by resolving issues, restoring access and keeping people productive. It is also a key learning role. The experience you gain here will build strong foundations in IT support, customer service and modern Microsoft technologies, giving you skills that are highly valuable and transferable as you progress your career.
What you’ll be doing:
- Handling IT service requests and incidents and supporting users with day to day issues.
- Installing software and setting up access, licences and user accounts.
- Ordering and tracking IT equipment and keeping asset records up to date.
- Supporting Microsoft technologies including Microsoft 365, Azure Active Directory and Intune.
- Producing simple reports and keeping systems and records accurate.
- Working with the wider team to deliver a positive and reliable support experience.
What we’re looking for:
- An interest in IT and technology, whether from study, training, hobbies or early work experience.
- Some basic awareness of IT support or computer systems, with a desire to learn more.
- A friendly and helpful approach when supporting users.
- Good communication skills and confidence to ask questions when unsure.
- The ability to stay organised and manage simple tasks day to day.
- A positive attitude and willingness to learn as part of a team.
What you’ll get in return:
- Salary of £25,948.96 per annum.
- 25 days annual leave, rising to 27 after four years.
- Birthday Day Off.
- One concessionary day during the Christmas period.
- Pension scheme with 6% employer contribution.
- Life assurance cover.
- Hybrid working.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Helpdesk Engineer (Service Requests) employer: Commercial Services Group
Cantium Business Solutions is an excellent employer for those looking to launch or advance their IT careers, offering a supportive work culture that prioritises learning and development. With a competitive salary, generous leave policies, and a commitment to community reinvestment, employees enjoy a fulfilling work environment in Kings Hill that fosters growth and innovation. The hybrid working model and focus on inclusivity further enhance the appeal of joining our dynamic team, where your contributions make a real difference in public sector IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Engineer (Service Requests)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cantium Business Solutions. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and customer service. Think about your past experiences, even if they're from study or hobbies, and how they relate to the role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. Whether it was fixing a tech issue for a friend or managing a project at school, these stories can really highlight your potential.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you figure out if Cantium is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace Helpdesk Engineer (Service Requests)
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology! Whether it's through your studies, hobbies, or any previous experience, make sure to highlight what excites you about IT support and how eager you are to learn more.
Tailor Your Application:Take a moment to customise your application for the Helpdesk Engineer role. Mention specific skills or experiences that align with the job description, like your familiarity with Microsoft technologies or your problem-solving abilities.
Be Yourself:We want to get to know the real you! Use a friendly tone in your application and let your personality shine through. Remember, we value a positive attitude and a willingness to learn, so don’t be shy about sharing your journey.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures your details go straight to the right team. Plus, it shows you’re keen on joining us at Cantium!
How to prepare for a job interview at Commercial Services Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft technologies like Microsoft 365 and Azure Active Directory. Familiarity with these tools will not only impress the interviewers but also show that you're ready to dive into the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past, whether from study or personal projects. Highlighting your problem-solving approach will demonstrate your readiness for the hands-on nature of the Helpdesk Engineer role.
✨Practice Your Communication
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Good communication skills are key, so consider doing mock interviews with friends or family to build your confidence.
✨Emphasise Your Willingness to Learn
Express your enthusiasm for learning and growing within the IT field. Mention any relevant courses or certifications you’re pursuing, as this shows your commitment to developing your skills and adapting to new challenges.
