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- Tasks: Manage customer interactions and ensure high-quality service from first contact to resolution.
- Company: Join a leading provider of procurement services in the education sector.
- Benefits: Enjoy a competitive salary, 25 days leave, and various employee perks.
- Why this job: Make a real impact on customer satisfaction and build lasting relationships.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
- Other info: Be part of a rapidly growing company with opportunities for career progression.
The predicted salary is between 24309 - 24309 £ per year.
Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Location: Aylesford, Kent
Salary/package: £24,309.07 per annum
Contract type: Up to 12-month contract
Hours: Full time, 37 hours per week
This is an exciting opportunity to be at the heart of a customer-focused organisation, where you will play a key role in delivering high-quality service from first contact to resolution. The role offers variety, responsibility and the chance to make a real impact on customer satisfaction and loyalty.
The Customer Experience Executive will be responsible for managing customer interactions from first contact through to resolution, ensuring queries, orders and issues are handled accurately and efficiently. The role acts as a central point of contact between customers, suppliers and internal teams to keep service running smoothly. By owning each case and maintaining accurate records, the position ensures reliable delivery, customer satisfaction and operational continuity.
What you’ll be doing:
- Handle incoming and outgoing customer calls, providing timely order and delivery updates and one-touch resolution.
- Resolve customer queries, discrepancies and complaints by investigating issues and liaising with suppliers and internal teams.
- Manage multiple customer email inboxes to ensure all requests are answered accurately and within agreed service levels.
- Process customer orders efficiently and accurately to support smooth fulfilment.
- Maintain up-to-date and accurate customer records within the CRM system.
- Build strong customer relationships to encourage repeat business and long-term retention.
- Coordinate with internal departments such as Sales, Finance, Operations and Procurement to resolve issues and meet customer needs.
- Ensure high levels of accessibility and responsiveness across phone, email and other contact channels.
What we’re looking for:
- Minimum of 2 years’ experience within a customer service office-based role.
- Clear and professional communication, both verbally and in writing with customers and internal stakeholders.
- Confidence in handling telephone-based customer contact including call handling or telesales activity.
- Proficient use of ERP’s particularly Epicor is highly desirable.
- Excellent organisational and time management skills.
What you’ll get in return:
- Salary of £24,309.07 per annum.
- 25 days annual leave, plus your birthday off.
- Life assurance cover (4x salary).
- Pension scheme with 4% employer contribution.
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
- Volunteer days and access to a comprehensive wellbeing programme.
- Tailored learning and development support with real opportunities to progress.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Customer Experience Executive in Aylesford employer: Commercial Services Group
Contact Detail:
Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive in Aylesford
✨Tip Number 1
Get to know the company inside out! Research Commercial Services Group and its brands. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer interactions, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and potentially lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at CSG. Good luck!
We think you need these skills to ace Customer Experience Executive in Aylesford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Executive role. Highlight your relevant experience in customer service and how it aligns with our mission at CSG to provide excellent customer experiences.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. Consider including examples of how you've effectively resolved customer queries or complaints in the past.
Be Specific About Your Experience: When detailing your work history, focus on specific achievements and responsibilities that relate to managing customer interactions. Mention any experience with CRM systems or ERP software like Epicor, as this will make you stand out.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to us and allows you to easily track your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Commercial Services Group
✨Know the Company Inside Out
Before your interview, take some time to research Commercial Services Group and its various brands. Understanding their mission, values, and recent developments will help you tailor your responses and show genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your ability to handle customer queries and complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Practice Clear Communication
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, company culture, or future projects. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.
