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- Tasks: Join our team as a Vehicle Service Advisor, managing customer service and vehicle bookings.
- Company: Be part of a well-established service team in Peterborough with a strong reputation.
- Benefits: Enjoy a competitive salary up to £31,000 and a supportive work environment.
- Why this job: This role offers a chance to enhance customer satisfaction and develop your communication skills.
- Qualifications: Experience in customer service and a passion for the automotive industry are essential.
- Other info: Work Monday to Friday, 08:30 - 17:00, with opportunities for growth.
The predicted salary is between 18600 - 21600 £ per year.
Job Description
Vehicle Service Advisor\\nLocation : Peterborough\\nSalary up to £35,000\\nWe are currently looking to recruit an experienced Service Advisor to join our clients established service team. You will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, whilst working to exceed targets and up-selling the aftersales services.\\nResponsibilities include:\\n * Booking in vehicles for service, maintenance and repair.\\n * Greeting customers and processing all necessary documentation prior to work commencement.\\n * Keeping customers informed as work is progressed on their vehicles.\\n * Explaining the need for any additional work identified on the vehicle.\\n * Obtaining authorisation for any additional work identified.\\n * Actively marketing specific aftersales products to customers.\\n * Ensuring that vehicles are completed and returned in the required time scales.\\n * Handing back vehicles and providing a detailed summary on completion.\\n * Liaising with the workshop and other internal departments.\\nHours: Monday to Friday – 08:30 -17:00
Vehicle Service Advisor employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Service Advisor
✨Tip Number 1
Familiarise yourself with the latest vehicle technologies and service trends. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to staying updated in the automotive industry.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a customer-friendly manner. Role-playing scenarios with friends or family can help you articulate the need for additional work clearly and confidently.
✨Tip Number 3
Network with professionals in the automotive industry, either online or at local events. Building relationships can lead to valuable insights about the role and may even provide referrals that could boost your chances of landing the job.
✨Tip Number 4
Research the company’s values and customer service philosophy. Tailoring your approach to align with their expectations during the interview can set you apart from other candidates and show that you’re a great fit for their team.
We think you need these skills to ace Vehicle Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Vehicle Service Advisor. Tailor your application to highlight relevant experience and skills that match these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, communication skills, and any automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your ability to manage workflows, communicate effectively with customers, and promote aftersales services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Commercial Recruitment
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Vehicle Service Advisor. Familiarise yourself with the tasks mentioned in the job description, such as booking in vehicles and explaining additional work to customers. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with customers and internal teams. Prepare examples of how you've successfully communicated complex information in the past, especially in high-pressure situations. This will highlight your ability to keep customers informed and satisfied.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with an unhappy customer or upselling aftersales services. Think of relevant experiences where you successfully navigated similar challenges, and be ready to share these stories.
✨Research the Company
Take some time to learn about the company you're interviewing with. Understand their values, services, and any recent news. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's goals and culture.
