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- Tasks: Engage clients, drive renewals, and identify upsell opportunities using data insights.
- Company: Dynamic agency focused on client retention and sales growth.
- Benefits: Competitive salary up to £30k, with a vibrant office culture.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make an impact by retaining clients and driving sales through data-driven strategies.
- Qualifications: Experience in sales or account management with strong analytical skills.
Location: Stamford - Office based (strictly no hybrid or remote)
Hours: Monday – Friday 08:45 – 17:30
Salary: Up to £30k
Role Overview
We’re looking for a commercially minded, data-driven Retention & Membership Sales Executive. This role blends relationship management, sales, and analytical insight. You’ll be responsible for retaining existing clients, driving renewals, and identifying upsell opportunities, while also engaging new prospects through targeted outreach. A key part of your success will come from interpreting data, understanding website traffic, user behaviour, and market trends to inform sales strategy and demonstrate value to clients.
Key Responsibilities
- Client Retention & Account Management
- Manage and nurture relationships with existing clients to ensure high renewal rates
- Proactively engage clients ahead of renewal periods with performance insights and recommendations
- Deliver a consultative approach, demonstrating the value of continued membership
- Identify and execute upsell opportunities, including premium listings, enhanced visibility, and advertising features
- Present tailored solutions based on client goals and platform performance data
- Meet and exceed monthly and quarterly revenue targets
- Conduct outbound outreach (primarily email) to prospective clients.
- Introduce the agency’s platform, value proposition, and advertising opportunities
- Build a pipeline of qualified leads and convert them into paying members
- Analyse website traffic, user engagement, and conversion data to identify trends and opportunities
- Use data to support client conversations, renewals, and upselling strategies
- Research clients and market segments to uncover new business opportunities
- Track campaign performance and provide actionable recommendations to clients and internal teams
- Work closely with Marketing to align outreach campaigns with audience insights and trends
- Partner with Operations to ensure smooth onboarding and delivery for clients
- Share data-driven insights to improve lead quality and conversion rates
Essential:
- Proven experience in sales, account management, or client retention
- Strong analytical skills with the ability to interpret data and translate it into commercial opportunities
- Excellent written communication skills, particularly for email outreach
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Commercial awareness and a results-driven mindset
Desirable:
- Experience working with CRM systems and analytics tools (e.g., Google Analytics, HubSpot, or similar)
- Experience in digital advertising or marketplace platforms
- Data-driven decision making
- Relationship building and client retention
- Persuasive communication and negotiation
- Strategic thinking and problem solving
Retentions Executive in Stamford employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Executive in Stamford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and how you fit into their culture.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your skills in retention and data analysis can help them achieve their goals. Keep it concise and engaging – think of it as your personal sales pitch!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retentions Executive in Stamford
Some tips for your application 🫡
Show Your Data Skills: Make sure to highlight your analytical skills in your application. We want to see how you interpret data and use it to drive sales and retention strategies. Share specific examples of how you've used data to achieve results in the past!
Tailor Your Approach: When writing your application, tailor it to reflect our job description. Use keywords from the role overview and responsibilities to show that you understand what we're looking for. This will help us see how you fit into our team!
Be Personable: Since this role involves client relationships, let your personality shine through in your written application. We love candidates who can communicate effectively and build rapport, so don’t be afraid to show a bit of your character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Data
As a Retentions Executive, you'll need to demonstrate your analytical skills. Before the interview, brush up on how to interpret data and use it to drive sales strategies. Be ready to discuss specific examples of how you've used data in past roles to improve client retention or identify upsell opportunities.
✨Showcase Your Relationship Management Skills
This role is all about nurturing client relationships. Prepare to share stories that highlight your experience in account management and how you've successfully engaged clients. Think about times when you proactively reached out to clients and the impact it had on renewals.
✨Tailor Your Approach
During the interview, be prepared to present tailored solutions based on hypothetical client scenarios. This will showcase your consultative approach and ability to align with client goals. Practise how you would communicate the value of continued membership using performance insights.
✨Prepare for Outbound Outreach Questions
Since you'll be conducting outbound outreach, expect questions about your email communication strategies. Have examples ready of successful outreach campaigns you've executed, and be ready to discuss how you build a pipeline of qualified leads through targeted engagement.