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- Tasks: Help clients find the perfect venues for their events and negotiate great deals.
- Company: Dynamic company in Stamford with a focus on customer satisfaction.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for growth.
- Why this job: Join a fast-paced environment where you can make clients' visions come to life.
- Qualifications: Strong communication skills and a knack for negotiation are essential.
- Other info: Embrace challenges and enjoy a role that keeps you on your toes!
The predicted salary is between 21600 - 30000 £ per year.
Location: Stamford
Salary: £25000
Hours: Monday - Friday 08:45 - 17:30
Responsibilities:
- Identify and source suitable venues that match the event’s requirements, including location, capacity, facilities, and budget constraints.
- Work closely with clients to understand their event needs, objectives, and preferences, ensuring that venue options align with their vision.
- Negotiate competitive rates, terms, and conditions with venue suppliers, ensuring the best possible deal for the client.
- Organize and conduct site visits to assess the suitability of venues, evaluating factors like accessibility, ambiance, and logistical capabilities.
- Maintain up-to-date knowledge of both UK and international venues, participating in site visits and industry expos/events.
- Ensure venue options align with the client’s budget, providing cost-effective options.
- Build and maintain strong relationships with venue suppliers, ensuring reliable service and the best treatment for clients.
- Create detailed venue proposals, including recommendations and any considerations for the client when needed.
- Address any issues or challenges that arise with venues, including last-minute changes or emergencies, ensuring minimal disruption to the event.
- Advise on and incorporate sustainable venue options and practices, aligning with clients’ environmental goals.
- Maintain thorough records of all venue-related communications, contracts, and decisions, ensuring transparency and easy reference.
- Gather feedback on venue performance, contributing to post-event reviews and continuous improvement of venue selection processes.
- Provide regular updates to clients on venue search progress, addressing any concerns or additional requirements as they arise.
Key skills:
- Good levels of written and spoken English
- Excellent customer service skills with good negotiation skills
- Able to self-manage
- Flexible and comfortable with fast paced change
- Excellent organisation and time management skills
- Able to work under own initiative and under pressure
- Unafraid of new challenges
Customer Service in Stamford employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Stamford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your customer service skills and how you can negotiate the best deals for clients. Make it personal and relatable!
✨Tip Number 3
Stay updated on industry trends! Knowing the latest about venues and customer service practices will give you an edge. It shows you're passionate and committed to providing top-notch service.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team and making a difference in customer service.
We think you need these skills to ace Customer Service in Stamford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your customer service experience, negotiation skills, and any relevant event management background to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can help us create amazing events. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Communication Skills: Since good written and spoken English is key for this role, make sure your application is clear and well-structured. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Commercial Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities, like sourcing venues and negotiating rates. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you’ve successfully managed client expectations or resolved issues. This will demonstrate your ability to handle the challenges of the role effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle last-minute changes or negotiate with venue suppliers. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company culture, team dynamics, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
